--- description: ¿Qué piensan los usuarios de tawk.to? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de tawk.to gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: tawk.to - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to) # tawk.to Canonical: https://www.capterra.do/software/167792/tawk-to Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.do/software/167792/tawk-to?page=2) > Herramienta de chat para conectarse con los clientes a través de una aplicación móvil o en tu sitio web. Soporta el historial de chat y análisis de rendimiento. > > Veredicto: 343 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa tawk.to? Empresas que quieren conectarse a los clientes en línea. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 343 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: tawk.to - **Ubicación**: Las Vegas, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio de partida**: US$0.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México ## Funcionalidades - Acceso móvil - Autoresponders - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Creación de informes/análisis - Creación de marca personalizable - Formulario sin conexión - Geosegmentación - Historial de transcripciones/chat - Third-Party Integrations - Transferencias/enrutamiento ## Integraciones (en total: 14) - Adobe Commerce - BigCommerce - Cayzu - Cloudflare - Drupal - Google Ads - Joomla - OpenCart - PrestaShop - Shopify - Squarespace - Weebly - WordPress - Zen Cart ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en directo](https://www.capterra.do/directory/30797/live-chat/software) ## Alternativas 1. [WhatsApp](https://www.capterra.do/software/180345/whatsapp) — 4.7/5 (16296 reviews) 2. [Slack](https://www.capterra.do/software/135003/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.capterra.do/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Opiniones ### "A very solid chat support plugin for wordpress" — 4.0/5 > **Angus** | *25 de mayo de 2025* | Medios de difusión | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. > > **Puntos en contra**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. > > A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. ----- ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." — 5.0/5 > **Marianela** | *24 de enero de 2023* | Productos químicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. > > **Puntos en contra**: Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. > > Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. ----- ### "Good enough" — 3.0/5 > **Harry** | *29 de noviembre de 2025* | Contabilidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old > > **Puntos en contra**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. > > Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. ----- ### "Efficient live chat and messaging for development teams" — 5.0/5 > **Harish** | *9 de noviembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. > > **Puntos en contra**: Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. > > Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. ----- ### "Easy peasy chat" — 5.0/5 > **Oscar** | *5 de septiembre de 2025* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant. > > **Puntos en contra**: The notifications could be better. There's really no way to configure notifications other than "on" or "off". > > Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues. ----- Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.do/software/167792/tawk-to?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/167792/tawk-to) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados