--- description: ¿Qué piensan los usuarios de HotelRunner? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HotelRunner gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HotelRunner - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de reservas](/directory/20032/reservations/software) > [HotelRunner](/software/158882/hotelrunner) # HotelRunner Canonical: https://www.capterra.do/software/158882/hotelrunner Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/158882/hotelrunner?page=2) > HotelRunner es una plataforma de actividades online de venta, gestión y marketing digital para hoteles, negocios de alquileres diarios y agencias de viajes. > > Veredicto: 32 usuarios lo han valorado con **3.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HotelRunner? Gestión de ventas y distribución online para todo tipo de propiedades, como hoteles, cadenas, hostales, villas y bed and breakfasts. Incluye sitio web, motor de reservas, administrador de canales y más funciones. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.9/5** | 32 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funcionalidades | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HotelRunner - **Ubicación**: Delaware, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio de partida**: US$9.95 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés, turco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Arabia Saudita, Argelia, Argentina, Armenia, Australia, Austria, Azerbaiyán, Bangladés, Baréin, Benín, Bielorrusia, Bolivia, Bosnia y Herzegovina, Botsuana, Brasil y 173 más ## Funcionalidades - Análisis de canales - Asistencia al cliente - CRM - Control de inventario - Distribución multicanal - Gestión de calendarios - Gestión de campañas - Gestión de clientes potenciales - Gestión de incentivos - Gestión de pedidos - Gestión de reservas - Gestión de socios - Gestión del pipeline - Gestión multicanal - Métricas de rendimiento - Notas de reserva - Portal de socios - Procesamiento de pagos - Reserva en línea - Reservas de grupo - Tarificación dinámica ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Sistemas de reservas](https://www.capterra.do/directory/20032/reservations/software) ## Categorías relacionadas - [Sistemas de reservas](https://www.capterra.do/directory/20032/reservations/software) - [Software de gestión de canales](https://www.capterra.do/directory/30678/channel-management/software) ## Alternativas 1. [Hostaway](https://www.capterra.do/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Eventbrite](https://www.capterra.do/software/114949/eventbrite) — 4.6/5 (5748 reviews) 3. [Lodgify](https://www.capterra.do/software/131924/lodgify) — 4.5/5 (1282 reviews) 4. [Booqable](https://www.capterra.do/software/138689/booqable) — 4.8/5 (1126 reviews) 5. [OpenTable](https://www.capterra.do/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews) ## Opiniones ### "Good value for m but still much to do" — 4.0/5 > **Admir** | *3 de diciembre de 2018* | Ocio, viajes y turismo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha\*\*\*, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great > > **Puntos en contra**: There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better. ----- ### "User friendly & strongly recommended" — 4.0/5 > **GUVENC** | *13 de marzo de 2021* | Hostelería | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: very easy to use, quite enough features for a hotel, succesful and quick support > > **Puntos en contra**: support desk or call center should be 7/24 reachable > > when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future. ----- ### "Avoid at all costs. No customer Service. It will keep overbook your property." — 1.0/5 > **Sam** | *3 de octubre de 2022* | Hospital y atención sanitaria | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them.... > > **Puntos en contra**: i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money.... > > I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called \[SENSITIVE CONTENT\] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can. ----- ### "User Friendly Channel Manager & A Modern Reservation Module" — 5.0/5 > **Nusret** | *24 de abril de 2023* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission. > > **Puntos en contra**: Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time. ----- ### "Very easy to use. Connects us to world" — 5.0/5 > **Erdem** | *3 de diciembre de 2018* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them > > **Puntos en contra**: easy and fast to update availability at all the sites. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/158882/hotelrunner?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/158882/hotelrunner) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados