--- description: ¿Qué piensan los usuarios de RoomRaccoon? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de RoomRaccoon gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoomRaccoon - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para hoteles](/directory/20031/hospitality-property-management/software) > [RoomRaccoon](/software/153249/roomraccoon) # RoomRaccoon Canonical: https://www.capterra.do/software/153249/roomraccoon Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.do/software/153249/roomraccoon?page=2) > Simplemente el mejor Software de Gestión Hotelera > > Veredicto: 72 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa RoomRaccoon? Software Hotelero Todo en Uno diseñado para: Hoteles independientes, B\&B, Hostels, Casas de huéspedes, Apartamentos, y Alojamientos vacacionales. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 72 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: RoomRaccoon - **Ubicación**: Breda, Países Bajos - **Constitución**: 2016 ## Contexto comercial - **Precio de partida**: US$188.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, croata, español, francés, inglés, italiano, neerlandés, portugués - **Países disponibles**: Alemania, Austria, Botsuana, Bélgica, Canadá, Croacia, España, Estados Unidos, Francia, Irlanda, Italia, Luxemburgo, Namibia, Países Bajos, Portugal, Reino Unido, Sudáfrica, Suiza, Tanzania, Zimbabue ## Funcionalidades - Análisis de canales - Asistencia al cliente - Control de inventario - Creación de informes y estadísticas - Creación de informes/análisis - Distribución multicanal - Facturación - Gestión de calendarios - Gestión de canales - Gestión de inventarios - Gestión de la experiencia del huésped - Gestión de promociones - Gestión de propiedades - Gestión de recepción - Gestión de reservas - Gestión de reservas - Gestión de socios - Gestión de tareas domésticas - Gestión del mantenimiento - Gestión multicanal - Integración de GDS y OTA - Inventario de salas - Notas de reserva - Procesamiento de pagos - Reserva en línea - Tarificación dinámica - Third-Party Integrations ## Integraciones (en total: 33) - AFAS Software - Adyen - Aloha - Asksuite - BEONPRICE - ChiDesk - DATEV Consolidation - DATEV Report - Epos Now - Event Temple - GuestCentric - GuestRevu - HiJiffy - Lighthouse - Lightspeed … y 18 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para hoteles](https://www.capterra.do/directory/20031/hospitality-property-management/software) ## Categorías relacionadas - [Software para hoteles](https://www.capterra.do/directory/20031/hospitality-property-management/software) - [Sistemas de reservas](https://www.capterra.do/directory/20032/reservations/software) - [Software de gestión de canales para hoteles](https://www.capterra.do/directory/31615/hotel-channel-management/software) - [Software de gestión de canales](https://www.capterra.do/directory/30678/channel-management/software) - [Software para gestión de hostales y albergues](https://www.capterra.do/directory/31457/hostel-management/software) ## Alternativas 1. [Guesty](https://www.capterra.do/software/159377/guesty) — 4.4/5 (465 reviews) 2. [WebRezPro](https://www.capterra.do/software/113348/webrezpro) — 4.6/5 (211 reviews) 3. [Hostaway](https://www.capterra.do/software/152433/hostaway) — 4.8/5 (1524 reviews) 4. [eZee Absolute](https://www.capterra.do/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 5. [rezStream](https://www.capterra.do/software/40773/rezstream-cloud-pms) — 4.7/5 (118 reviews) ## Opiniones ### "Great software" — 5.0/5 > **Sebastiaan** | *22 de julio de 2025* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. > > **Puntos en contra**: The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents > > Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. ----- ### "Amazing Service & support" — 5.0/5 > **Cherease** | *30 de septiembre de 2025* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I would love to give RoomRaccon service a 5 Stars review\! Ashlene van Reenen has given so much attention to all of our concerns \& arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training \& showed us amazing short cuts\! Thank you for the amazing support centre \&\& Rocco ia an absolute amazing super star AI assistant\! > > **Puntos en contra**: Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. > > An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. ----- ### "IT IS A SCAM" — 1.0/5 > **Laura** | *27 de noviembre de 2023* | Hostelería | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Horrible, how they treat customers is unacceptable. > > **Puntos en contra**: We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN\! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. > > Horrible\! I wouldn't wish this kind of experience to anybody ----- ### "Good Hotel Management Provider\!" — 5.0/5 > **Lila** | *26 de agosto de 2025* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. > > **Puntos en contra**: I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. > > I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend\! ----- ### "Best PMS we've worked with in 5 years." — 5.0/5 > **Jurie** | *15 de abril de 2025* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly. > > **Puntos en contra**: Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur. > > Great PMS. Best we've worked with since we've started 5 years ago. Everything works very well. Professional design and ease of use. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.do/software/153249/roomraccoon?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/153249/roomraccoon) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados