--- description: ¿Qué piensan los usuarios de TapMango? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de TapMango gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TapMango - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de fidelización de clientes](/directory/10031/customer-loyalty/software) > [TapMango](/software/148733/tapmango) # TapMango Canonical: https://www.capterra.do/software/148733/tapmango Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.do/software/148733/tapmango?page=2) > Sencilla, pero potente plataforma de retención y adquisición de clientes. Elabora tu propio programa de recompensas con tu marca. > > Veredicto: 186 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa TapMango? TapMango es la solución perfecta para cualquier tienda minorista que desee retener a sus clientes, encontrar formas innovadoras de vender a los clientes existentes y atraer nuevos clientes a través de mecanismos de referencia de vanguardia. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 186 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: TapMango - **Constitución**: 2013 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, francés, inglés - **Países disponibles**: Canadá, Estados Unidos, Reino Unido ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Análisis de texto - Análisis visual - CRM - Chat en vivo - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Cuentas de clientes - Cupones móviles - Encuestas y comentarios - Enrutamiento - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de comentarios - Gestión de contactos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de expediciones - Gestión de incentivos - Gestión de los comentarios negativos - Gestión de membresías - Gestión de pedidos - Gestión de promociones - Gestión de recompensas - Kitchen/Menu Management - Marketing multicanal - Marketing por correo electrónico - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - Métricas de rendimiento - Pagos en línea - Panel de actividades - Panel de comunicaciones - Pedidos en línea - Personalización de mensajes - Planificación de campañas - Programa de fidelización - Programación de campañas - Promoción social - Respuestas automáticas - Segmentación de clientes - Seguimiento de actividades de clientes - Seguimiento de pedidos - Tarjetas de fidelidad - Third-Party Integrations - Varios idiomas - Visualización de datos … y 1 características más ## Integraciones (en total: 11) - BigCommerce - Checkfront - Clover - DoorDash for Merchants - Lightspeed Retail - Mindbody - Shopify - Shopify POS - Square Point of Sale - Stripe - Toast POS ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de fidelización de clientes](https://www.capterra.do/directory/10031/customer-loyalty/software) ## Categorías relacionadas - [Software de fidelización de clientes](https://www.capterra.do/directory/10031/customer-loyalty/software) - [Software de compromiso del cliente](https://www.capterra.do/directory/30906/customer-engagement/software) - [Software de gestión de experiencia del cliente](https://www.capterra.do/directory/30671/customer-experience/software) - [Software para envío de SMS](https://www.capterra.do/directory/30842/sms-marketing/software) - [Software para referidos](https://www.capterra.do/directory/30681/referral/software) ## Alternativas 1. [Guusto](https://www.capterra.do/software/186209/guusto) — 4.9/5 (3441 reviews) 2. [Kangaroo](https://www.capterra.do/software/149363/kangaroo-rewards) — 4.9/5 (248 reviews) 3. [Referrizer](https://www.capterra.do/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews) 4. [Tango](https://www.capterra.do/software/146809/e-gift-card-rewards-and-incentives) — 4.8/5 (518 reviews) 5. [Yotpo](https://www.capterra.do/software/144389/yotpo) — 4.5/5 (375 reviews) ## Opiniones ### "Highly Recommended" — 5.0/5 > **Natalia** | *28 de enero de 2019* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times. > > **Puntos en contra**: The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics. > > They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business. ----- ### "Happy Happy Customers\!" — 5.0/5 > **Kirsten** | *17 de enero de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program. They are always quick to help. > > **Puntos en contra**: I wish it could have a little better integration with our POS system in the sense that we can have discounts on specific items ect. > > It has been great, the customer service and technical support has been fantastic. It has not only added value to my company, but it truly works\! We see a ton of people coming back from getting our automated text for birthdays, "miss You" texts ect. These were all things Tap Mango had suggested upon our initial integration and it really does bring people back in\! ----- ### "Punch cards have better ROI and engagement in small businesses" — 3.0/5 > **Sebastian** | *13 de octubre de 2019* | Hostelería | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: 1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff > > **Puntos en contra**: 1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good > > It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases. Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them. ----- ### "I love Tapmango" — 5.0/5 > **Maggie** | *17 de enero de 2025* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: First of all, I love the Tapmango's staff. Everyone is super nice, always quick responce. When I need a help , they are alway there for us. Also the App is great. I never thoght small business like us can have our own app. > > **Puntos en contra**: I wish Tapmango will offer us their own giftcard program or inteligate with company who offer more reasnable. > > Overall, Tapmango is great and I woul reffer to all my coustomers, family and freinds. ----- ### "Customized loyalty program" — 5.0/5 > **Mas** | *17 de enero de 2025* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use. > > **Puntos en contra**: Website is a bit clunky and difficult to use. But account managers can help navigate those concerns. > > Great treatment, no matter the size of your business. It's great when you feel like you are treated like a top level customer. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.do/software/148733/tapmango?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/148733/tapmango) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Datos estructurados