Opiniones de RepairDesk

Synchronized Repair

Puntos a favor:

1. Accurate and timely ticket management.2. Provides virtual support help on time.

Contras:

Increase free trial features to allow for better testing.

RepairDesk: A Game-Changer for My Repair Business

Comentarios: I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017. Here's what I love most about RepairDesk: Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient. Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system. Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything. Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. [sensitive content hidden] along with their [sensitive content hidden] has been super helpful all these years, no matter the issue, they always go above and beyond to help. If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner.

Puntos a favor:

Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients.

Contras:

A few items: API can be improved to allow customization for custom portals and lead systems. Discount code Customer referral management More comprehensive reporting and dynamic dashboard Overall stability should be improved

Highly Recommend Repairdesk

Comentarios: The product is fantastic.
It has made life alot easier having one product to manage my repairs through to invoicing.
The team have been great also always there to support me.

Puntos a favor:

Easy setup was ready to use from the get go.

Contras:

Can’t think of any. The product has ticked all the boxes in terms of what I was looking for from a features perspective.

Company to avoid at any cost

Comentarios: Very bad and frustrating. I had more than 50 meetings with their team repeating the same thing over and over without any result

Puntos a favor:

Nothing the platform is archaic, the project management is not existing, sales representative promise you thing that the dev team cannot deliver

Contras:

We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specifications promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost

The Ferrari of the repair shop software.

Comentarios: As great as RepairDesk already is, they are always innovating. Like true craftsmen, they are refining the product constantly. Overall we're extremely happy we converted and we would highly recommend it for other shops that are looking for powerful software that will help them grow their business for years to come, at the forefront of the repair industry. RepairDesk has been dedicated to world class top-tier support. They have worked extremely closely with us since the inception. Even though they are miles away they are just one message away. It is truly astonishing, the level of service they provide.

Puntos a favor:

Powerful and feature-rich software. It was like going from driving a Ford to a Ferrari when we converted to RepairDesk from Repair Q! We enjoy the sms customer communication options and all of the other features which are highly customizable. Creating inventory items is a breeze. Saves us alot of time. Love the integrations with parts suppliers. The RepairDesk Payments has been very stable and reliable, and the rates are great. We generally average 1.5% to 1.9% on credit card processing. Their Payments guy is awesome; he helped us to configure the terminal for best results (lowest fees!) Love the payroll management to track employee time as well as commissions. That saves me alot of time.

Contras:

There is learning curve. I like the check and balances of the other system that combined each transaction as one with a ticket and a payment. RepairDesk separates repair tickets and invoices for payments. Our biggest frustration was with printing but they eventually sorted that out. Wish the POS screen loaded faster.

Not perfect but I think this is the best offering for a repair shop software

Comentarios: Pretty good software, team did a great job getting us setup, support is super fast and helpful, better than anything else we've looked at!

Puntos a favor:

Phone and QuickBooks integrations work well and save me a bunch of time.

Contras:

Verbage and lots of issues where products and services are only for specific models or repairs.

RepairDesk for Franchitti's Fix

Comentarios: If there are any kinks or I can't quite figure things out the RepairDesk team is always there to call or email me, even if I cant answer right away. They are accommodating and seem very eager always to upgrade or improve the RepairDesk platform which I particularly like. I don't want to be using something that's outdated or not integrated with current technologies.

Puntos a favor:

Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems. RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing. Truly masterclass software with the team to back it up. Having

Contras:

Seems complex at first but upon learning its intuitive and fun to master.

Just Another Satisfied Customer

Comentarios: Overall, I am incredibly satisfied with Repairdesk as a whole, their POS is a cornerstone of our business and we are incredibly grateful to them. [sensitive content hidden] in particular has been with me throughout the last 5+ years that I've been with the company and I'm so grateful for his patience with me and my endless bombardment of questions. Thank you RepairDesk!

Puntos a favor:

RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough

Contras:

Some features are still in the works or, are not yet as adaptable as we would like them to be.

When supported products is a must

Comentarios: Overall Positive, For me support is most important.

Puntos a favor:

Support, Community, Responsiveness and partnership attitude.

Contras:

Not yet integrated with Apple's GSX API.

iRepair Tech Review

Comentarios: I had two issues regarding discounts in repair desk which asad resolved quickly for me .

Puntos a favor:

Excellent customer service by Asad Naeem

Contras:

Repair desk has always resolved my issues so i don't have any complains

Repair desk is the only choice for the repair professional!

Comentarios: Amazing A++++

Puntos a favor:

Repair Desk is taking the time to build out its software constantly to be exactly what anybody in the Repair community needs. They listen to Feedback and suggestions and work with every shop individually to make one of the best software options out there!

Contras:

The only thing I like the least amount this software is the simple fact I didn’t find them sooner!

Decent POS and repair ticketing software for start-ups

Puntos a favor:

Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking

Contras:

The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS.

Review from iScreenFix

Comentarios: Overall experience with Repair Desk is good. We look forward to learning more about the software and hope that our workers will learn it as quickly as the managers.

Puntos a favor:

Repair Desk is a comprehensive piece of software, perfect for small electronics repair shops. Includes POS system, customer database, inventory management, analytics and more.

Contras:

There is a significant learning curve while mastering this product. Some things are easy and intuitive, however, more difficult functions require training before using Repair Desk. Also, it was difficult for my company to integrate with more than one supplier. We figured out a good work around, but not easy.

Great team, great software, wonderful experience !

Comentarios: Really worth every single dollar, buy RepairDesk, chose RepairDesk, there is no other software like RepairDesk, especially in the mobile repair industry, everything is included in this software. I'm so happy that i purchased this software it helped my business a lot !

Puntos a favor:

The fact that it's easy to use, you get to learn everything within a few sessions and it's a very useful software for repair shops. Makes things a lot easier.

Contras:

Just a little issue with the date format cannot be replaced but otherwise everything works perfectly fine!

Money talks wireless

Comentarios: Very happy with service and stuff members who works there .

Puntos a favor:

Their software system is very easy to use, Highly recommended

Contras:

Honestly they are always helpful when you need them ,so I don’t have any problem so far

RepairDesk makes our workflow easy

Puntos a favor:

The setup and daily use of the software is very straightforward and easy to use

Contras:

Mostly the experience has been good. I don't have any cons as of now.

Great and terrible.

Comentarios: Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope.

Puntos a favor:

Great features. The trade in module is great.

Contras:

Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative.

RepairDesk is the best software for any cellphone repair shop

Comentarios: Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes

Puntos a favor:

With the ability to provide portal access to larger customers (B2B), Online booking widget for our website, integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities

Contras:

We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as. if we had the ability to group multiple invoices for multiple repairs with larger customers, Provide an automatic completion date for tickets (Ticket Closed Date) And receive notifications when a customer comments on a ticket via the portal with there user name

Easy to use high functioning ticketing system

Comentarios: We clubbed three stores jobs and it’s amazing how simple our process become .

Puntos a favor:

Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help. As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use. We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using. Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop.

Contras:

Nothing really . If they do one time software purchase option instead of year subscription it would be really good We

Repairdesk just wants to take money. They always keep increasing their fee.

Comentarios: For Light plan, user can use only 75 tickets/invoice monthly. If users need more, we can buy extra 75 tickets/invoices at full Light plan price. They said 'Unused tickets/invoices will be carried out automatically'. But, Repairdesk doesn't provide more details. They just confirmed extra purchased tickets will be also expired with monthly plan. so, we need to pay $35 for extra ticket and they charge another $35 for monthly plan. So, total $70 (same price as Pro plan) but it has limited ticket/invoice quota.
They should present T&C when we purchase extra quota.

Puntos a favor:

Repairdesk provides a lot of features. They always keep developing new features.

Contras:

Their plan policy regarding extra ticket/invoice quota is crap.

Amazing Software, amazing customer support!

Puntos a favor:

Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets. Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info Works great as a general purpose POS software as well with items having many options for each items customization. THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

Contras:

There are definitely some bugs here and there but support staff handles them very quickly. iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

POS Software Best for Repair Stores

Comentarios: Overall it has been a great experience with Repair Desk. I will recommend all store owners to use RepairDesk

Puntos a favor:

RepairDesk is the best POS software for Repair Industry, It helps in streamlining all basic operations like Creating Ticket, Creating Invoices, Managing Inventory , Managing Employees and Managing Reports. Also the Support team is great and always provide 10 Star Customer Experience. Specially the Team Lead [SENSITIVE CONTENT] is the best resource and has always helped us in best possible manner.

Contras:

Setup is sometimes time taking however we always recommend to get training session from dedicated Trainer and Customer Success Manager

Working Minimum Viable Product

Puntos a favor:

Easy to use and figure out, training new staff is simple

Contras:

Integrations are terrible. Integrated with two suppliers, but if hinders purchasing from them unless you are using it in the only one way that RD is designed. Zero app support for iPad and 2 tax jurisdictions and seemingly no interest by RD to actually resolve it. Updates are released randomly and without warning. Hope that they don’t screw with any features you use as they may change or disappear without warning. RD 2.0 was promised Q2 2021 since they weren’t fixing some other issues, nothing released as of yet

Great Support for Great Software

Puntos a favor:

The support of the repair desk team makes learning the software easier. Just took some time to get used to how it all works. But once it's set up it makes our business run much more smoothly.

Contras:

Takes a while to learn the set up. But once it's set up with the help fo the repair desk support it's all a breeze.

Repair Desk is easy

Comentarios: Overall experience has been great. Refunds was one of my concerns since sometimes there was only one item that need to be refunded I like that I can go back and only refund the items needed.

Puntos a favor:

We have used Repir Desk for a little over 2 years and it has been so easy to navigate and understand. Being able to write notes for in house is a plus. All of our repairs are done in front of the customers so this helps passing on the information to which ever tech takes care of the customer so that the customer does not need to explain over and over. Great using.

Contras:

I cannot say I have any complaints to give.