Opiniones de ConnectWise Automate

RMM to the stars

Comentarios: We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Puntos a favor:

The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Contras:

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Connectwise Automate

Comentarios: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Puntos a favor:

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Contras:

The only issue we have with this software is the customer support and occasional instability of the software.

Should be call "Connectwise Autodraft"

Comentarios: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Puntos a favor:

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Contras:

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Favorite RMM platform

Comentarios: Very good product, probably our most important tool in our stack.

Puntos a favor:

Very customizable, we create a lot of our own scripts to do custom things for clients.

Contras:

Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.

Infrastructure review to perfection

Comentarios: I think it has been an average work experience with conect wise, for this reason we lowered the level of work, we believe that it gives us ideas, it gives us a look from outside the company, we like this since it is not always good to get involved alone In solutions from the same company such as those offered by Google, you have to look at new horizons, in the same way the generation of infrastructure has its strengths and being able to monitor development remotely has had good results.

Puntos a favor:

We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas.

Contras:

Security compliance in this sense is due, we believe that we have our own solutions that far exceed the capacity of Conect Wise, in this sense it does it wrong, we have obtained gaps and it is not compatible enough to be linked to another separate security system.

Great tool for an MSP

Comentarios: We have been able to become much more efficient and organize our work much better.

Puntos a favor:

Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great.

Contras:

Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue.

Manage multiple environments with ease

Comentarios: Companies I have been working for have been leveraging this application for machine management for years.

Puntos a favor:

This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

Contras:

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

Puntos a favor:

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

Contras:

The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

I used this product all the time

Comentarios: It makes managing thousands of machines easy.

Puntos a favor:

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable

Contras:

It can be a little complex for new users The integration with Connectwise: Manage can cause some issues with ticket entries Customizing it for your needs can be time consuming I

Improved ROI on Manged services by 35% in first 3 years.

Comentarios: We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.

Puntos a favor:

Once setup it does what it does well. Very few issue after setup and config. Gives a wealth of information on devices managed.

Contras:

Can be a burden to setup and config Takes a good amount of training to really use it well Being good a scripting is a must

Connectwise Automate - one of the most powerful RMMs out there

Comentarios: I still love the product and it would be hard to switch but some of the issues we run into lately are making it harder to remain with it as well.

Puntos a favor:

Automate allows you to pretty much do anything you need for an RMM. It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better. You can also script pretty much anything throughout the product.

Contras:

In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine. There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any enhancements so the functionality of the product really isn't improving. The quality of first level support has also slipped. They used to be able to address most issues, now it tends to be limited what they can help with.

Great Software with a great learning curve

Comentarios: I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Puntos a favor:

Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

Contras:

Complex Growing expense Out of date knowledge base / manuals.

When it works, I think it's fine

Comentarios: It's like being a cook, but you're only allowed to use tin foil to hastily create all your cooking equipment, such as pans, spatulas, etc...

Puntos a favor:

I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier.

Contras:

Once every other week I have to uninstall and reinstall the control center app to get it to load on my screen. I can log in, it will hang on "Building Searches" and disappear. The only fix I've been able to find is uninstall and reinstall, and I have to do that at least twice a month. The rest happen often despite multiple uninstall and reinstalls: Locks up in the middle of a job. Crashes in the middle of a job. Sometimes hitting control does nothing and I have to reboot to get it to work. Scripts also will work when they feel like working. 75% of my time, I have to use the online version because the desktop version is just way too buggy.

The BEST tool for an IT Army of One

Comentarios: Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it.

Puntos a favor:

You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

Contras:

Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

Really powerful tool

Comentarios: We chose Automate over everything else for a reason; Price and functionality simply could not be beat.

Puntos a favor:

- Mostly intuitive GUI - Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use - Great asset management - Great at pushing remote commands - ConnectWise University offers tons of training on their products

Contras:

- Because it is so powerful, there is a lot of training that needs reviewed to become proficient in working and navigating - Been experiencing an issue where I need to re-launch the control center because otherwise the agent tree will refresh forever -

Best Thing Ever

Comentarios: We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!

Puntos a favor:

I like that the management of a lot of computers

Contras:

Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

Connectwise Automate

Comentarios: Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track. I have loved using Automate and I don't think I will ever use anything else.

Puntos a favor:

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.

Contras:

The implementation can be very dry but just hang in there as it is all worth it.

The worst technical support in the world

Comentarios: A nightmare every time you have to interface with the support.

Puntos a favor:

Nothing. The only thing that works well is a product, Control, which they didn't develop themselves.

Contras:

Stay away from this product. You will always need technical support, but the support is very very poor. Look for products with less functionality, but more stable and with better support.

I have been using this for about 5 years, since it was Labtech.

Comentarios: I run my company on it.

Puntos a favor:

Very powerfull management software. They continue to add value to the product by incorporating new features.

Contras:

I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.

CW only tool you need

Comentarios: We use this tool in our everyday work day and it helps us get organized for the day and throughout the day.

Puntos a favor:

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

Contras:

Some of the reporting is off but mostly it pretty accurate. Also noticed when a user is inside a ticket and they change it the notes disappear.

Connectwise Automate : AKA, Labtech

Comentarios: Extremely negative

Puntos a favor:

The UI isn't the worst. The pricing isn't terrible

Contras:

This software is terrible, we have it running in a DC on high end hardware, and we constantly have issues with the software crashing. Additionally, the alerts will kick off randomly, claiming a server is offline, when it's not. The software is extremely slow and rather clunky. I would highly recommend avoiding it.

LabTech is a great program but they want extra for every feature so it can cost a lot.

Puntos a favor:

I love the reports and information it gives me about each PC. It is also much faster to install SOME programs though LabTech because it will push it to every PC.

Contras:

The lack of things actually working. Many items are setup and do not work or do not work the way that Labtech says they will. The software doesn't really work on Mac's even though they say it does.

A great tool for VARs and MSPs

Comentarios: Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

Puntos a favor:

What I really like the is the granularity of alerts that can be set up for customers systems. Also being able to group similar systems together makes it easy once you do the initial setup.

Contras:

Omce the software is great overall The main issue we had is the learning curve curve for employees.

The solution for any size MSP

Comentarios: Awesome piece of software that allows to take your MSP to the next level

Puntos a favor:

Provides you the tools that you need in order to streamline your systems and automate a lot of your processes as a MSP

Contras:

Overwhelming for new users, need to introduce them slowly to all the features that it includes

Full featured program that allows technicians to complete full system administration remotely

Puntos a favor:

Feature set is large and allows a lot of system administration tasks to be done without needing to remotely control the computer.

Contras:

Inferface can be clunky Updates often break more things than they fix Support can take days to resolve issues when the issue is a work stopage