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Sobre Pulseway
Pulseway es una solución integral para las necesidades de supervisión y gestión de TI. Clasificado como uno de los principales software para gestión de TI por PC Magazine.
Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary.
Some missing features when we started to use but it has evolved a lot.
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Alternativas consideradas:
Low Cost RMM with Great Value
Comentarios: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.
Puntos a favor:
Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates
Contras:
No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.
Alternativas consideradas:
Excellent product with great customer service
Comentarios: From the onboarding on day 1 it has been a really positive experience with good support and backed by excellent customer service and constant improvements to the platform. The endpoint client is simple to setup, the web client is easy to use and allows a lot of fine-grained control and it also provides a lot of peace of mind.
Puntos a favor:
Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.
Contras:
Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.
Review of Pulsway App and Service
Comentarios: Good. It had truly helped mobile engineer like us to perform and monitor the devices.
Puntos a favor:
Among all RMM tools, Pulsway would be the most mobile friendly app.
Contras:
The PSA module has much to polish up. Much of the others had much integration and ticketing system.
Alternativas consideradas:
Pulseway tool to make IT easy
Comentarios: We have only the best experience with pulseway and we are always learning new things. It really is a multifunctional tool that makes our work very easy.
Puntos a favor:
We use Pulseway for monitoring and remote server management. My favourite thing is that I can control the servers from my phone and in case of any problem I am informed right away and I can sort everything out before the client even notices that there is a problem. Pulseway is a great help and I couldn't imagine working without it.
Contras:
In fact this is the last change where the Pulseway app from the Microsoft store, so it stopped having some basic features like the ability to restart servers, install updates etc... I really enjoyed using the app, and I understand that as part of the progression it's moved to a web interface. But the slowdowns bother me, having to log in, enter 2FAs and such.. But still, it's a great help.
Alternativas consideradas:
Many promise it, only pulseway gets it
Comentarios: I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features.
Puntos a favor:
It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.
Contras:
The invoices and payment process must be improved.
Alternativas consideradas:
Top of the art Remote control and advanced notifications
Comentarios:
Market leading in follow-ups.
Software it state of the art, gets frequent updates and by and chance there is a bug it gets resolved quickly.
Puntos a favor:
Notifications on different computer events. Remote control - and the secure way it works. Control a server/computer without logging into the GUI. Windows updates etc.
Contras:
The lowest license count on a business account is pretty high.
Pulseway For the Win
Comentarios: My overall experience with Pulseway has been very positive. It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors.
Puntos a favor:
The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.
Contras:
The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.
Alternativas consideradas:
Powerful and Mobile friendly
Comentarios: I am very happy with Pulseway, it's easy to use & very powerful. Whether I am in the office on my laptop, or on the road with my mobile phone, I know Pulseway will keep me informed of any serious errors and alerts. I can diagnose problems on the fly with Pulseway, I can remedy problems using Pulseway, and I have a number of Automations setup with help with my daily tasks. I'm so pleased with Pulseway, I have begun overhauling my software stack to include additional products from the Pulseway family (eg I've migrated from Veeam/Backup Exec to Unitrends Appliances. I've migrated from Sophos, to Datto EDR/AV. I've rolled out Bullphish for our staff. etc). Having a single single vendor with a large ecosystem of very solid products is great. I really enjoy how all of the Pulseway products
Puntos a favor:
I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.
Contras:
I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.
Pulseway experience with 500+ user
Comentarios: We are satisfied with the service of Pulseway, but we would be happy if they would listen to the subscriber's needs as well.
Puntos a favor:
The platform works reliably and the continously innovate the software in every quarter. The support and the account manager is very helpfull and always has competent answer to our questions.
Contras:
They should be more flexible with customer needs, like transtale the end user customer portal for other languages other than english and german.
Respuesta de MMSOFT Design
hace 2 semanas
Hey Levente, Thanks for leaving such an in depth review and providing feedback, it's always great to hear from our users as well as see that they are enjoying the product!
Alternativas consideradas:
A good RMM tool at a good price
Comentarios: Overall it has been a good platform to use. It offers very helpful tools at a very good price. While I have my complaints about them, they are willing to listen and improve as I have had previous complaints that have been resolved.
Puntos a favor:
I like that the platform is constantly improving and adding new features. They are fairly open to criticism and following through on feedback and requests.
Contras:
I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad hoc. There is also a lack of dark mode on the web app. My biggest gripe though is their documentation. It feels incomplete and can be tricky finding information on a certain feature.
Alternativas consideradas:
Premium RMM at Great Cost
Comentarios: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Puntos a favor:
This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.
Contras:
Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.
Alternativas consideradas:
ICT Empire review on Pulseway
Comentarios: Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.
Puntos a favor:
Easy to Implement and easy to use - very nice and clean GUI. Patch management is great - the other extra features look amazing and will be trying those soon. Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure. What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.
Contras:
No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet. I would like to have ESET integrated into Pulseway - but they are looking into that.
Alternativas consideradas:
Customizeable and Easy
Comentarios: All tickets or issues i had with the software were fixed in a timely manner. Pulseway has also been adding features at a steady rate.
Puntos a favor:
The interface is very intuitive and customizable. It was also very easy to setup, not like other RMMs.
Contras:
I used to not like that the PSA would not talk to the RMM. However slowly that has been integrated.
Genasys Review
Comentarios: Having a centralized RMM tool to manage my user endpoints and servers makes doing my job much easier.
Puntos a favor:
It was quick to deploy and was quite easy to learn. The patch management template is also very convenient. The Mobile application is also extremely handy.
Contras:
Deployment via Intune is not possible at this time.
Alternativas consideradas:
Great Value
Comentarios: Great value, especially considering the price.
Puntos a favor:
Easy system remote control Ability to execute CMD and PowerShell commands remotely
Contras:
Workflows are not fully developed and have room for improvement
Alternativas consideradas:
A Must-Have for IT Management
Comentarios: Pulseway has been a game-changer for our IT setup. It’s super easy to monitor and control our systems remotely, even when we’re out of the office. The setup was quick, and the mobile app makes it simple to stay on top of things. Plus, their customer support is really helpful. If you’re in IT, Pulseway is a tool you’ll definitely want in your toolbox.
Puntos a favor:
Great pricing options for small teams. Quite powerful for such a small agent.
Contras:
Reports could be more detailed, especially when it comes to resource usage and performance metrics
Excelent Solution
Comentarios: Very easy to manage all our customers main systems.
Puntos a favor:
The mobile APP is excellent and the easy of usage
Contras:
Some missing features when we started to use but it has evolved a lot. Currently just the need of a delayed restart of a server would be perfect!
Alternativas consideradas:
It really makes IT heroes
Comentarios: I'm able to assist my customers without needing to move to their office. For critical incidents, events, I'm alerted.
Puntos a favor:
Accessible on web and mobile, you can see at a glance you managed endpoints and have a total control on them.
Contras:
I seen no cons even though some small improvements could be added
Alternativas consideradas:
IT Consultant
Comentarios: Very positive, I would recommend it to anyone who manages more than two workstations.
Puntos a favor:
I mostly use Pulseway for 3rd party patch management, but I have used a number of other features with success. Over the years you can see Pulseway is committed to improving their service by adding and improving features.
Contras:
Sometime the clients is active but not reporting in and I have to uninstall it and reinstall it.
A toolbox that makes maintaining hundreds of systems easy
Comentarios:
After spending a lot of time monitoring and maintaining systems (both Windows servers, Workstations and Linux servers), Pulseway has proven that the time spend building the right policy and groups is well spend. its easy to monitor whatever we chose.
Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem. Even if we are out of the office, we can do some of the maintenance via the phone app
Pulseway is a tool, that helps our helpdesk and maintenance save time
Puntos a favor:
The ease of use The way its posible to use our own scripts in maintenance The installation proces The user and group setup The policy setup The repporting feature The feature to use kaspersky, and get notifications via Pulseway app or dashboard The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes Patching servers is super easy
Contras:
in older versions, the user handeling wasnt that great - but after version 6.X, this has become very easy to use We did have some issues regarding users that was able to see all tags or script - I guess this has been corrected now
Alternativas consideradas:
Managing Director
Comentarios: Proactive with Sales but not so proactive when it comes to issues. From past experaince.
Puntos a favor:
Great Mobile Mobile Application, makes life easy with out of teh office
Contras:
Licensing and billing for old devices, should just be billed for devices active in teh current month
A user of pulseway to 10+ years
Comentarios: I have been using Pulseway for over 10 years, and overall, it has been a great experience. The product continually evolves, and the new features are always relevant. The pricing is reasonable, making it affordable for small and medium-sized businesses like ours while still providing great value. Keep up the excellent work, team!
Puntos a favor:
Managing servers and desktops remotely allows me to deliver an excellent end-user experience from our IT team. The Windows and third-party patching module has significantly minimized the time I spend keeping servers and desktops updated, all while maintaining oversight of the deployments.
Contras:
The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections. Additionally, the marketing team appears disconnected from the client database, leading to emails promoting products that I have already subscribed to.
Monitoring and Management Made Easy
Comentarios: Overall, it's central to my daily management of servers, and allow me to do so without spending my life parked in front of a computer screen.
Puntos a favor:
As the numbers of servers, and their locations that I manage has grown, Pulseway has fitted in nicely to make this easier and simpler, instead of managing multiple VPNs, having to be sat in front of a computer, or open firewall ports for access, Pulseway puts control of all of them in the same place, with easy access. I've always used it mobile first, from alerting me to problems, or letting me manage servers anywhere I am, from problem solving (it's running slow) to out of hours updates or issue spotting (offline), the mobile access makes it much less intrusive.
Contras:
The web portal makes up for most/any of the shortcomings of the mobile app (eg. the smaller screen size), so improvements on this have been a big bonus. If there were one downside it would be support, they're friendly and fast, but I've always felt they blame me first, rather than look inward.
Pulseway customer experience
Comentarios: My overall experience with Pulseway has been great, especially since all the support we have gotten from [sensitive content hidden] was precious.
Puntos a favor:
I found the ease of use of all Pulseway products to be their best feature.
Contras:
There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance.
Respuesta de MMSOFT Design
hace 2 semanas
Hey Linus, Thank you for sharing your review and for the feedback which we will most definitley take into consideration! It's great to see that you are not only enjoying the product and it's features but are also receiving the support you need from our team!
Pulseway effectively solves IT problems in the company.
Comentarios: This platform gives me great technological help in the administrative process of the entire IT system and departments of the company and also keeps me informed in real time of all the devices that are active.
Puntos a favor:
Pulseway allows me to fully visualize the process of the operating system of the company that runs in IT, it is very significant for our organization to observe how the activity is presented on the network, the attention that deserves to be attentive to all the complexities and routines such as the verification of the temperature of the CPU, on the other hand we will always be aware of the activity that the system presents, since we will always be alerted at the time of any problem. A very important aspect of this platform is that it is not necessary to schedule IT tasks manually, because your system performs them automatically in the background.
Contras:
I consider that Pulseway is a platform that presents very significant technological characteristics and properties, so I am very satisfied with the service it has provided me so far.
