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Sobre Pure Chat

Pure Chat ayuda a las pequeñas y medianas organizaciones a interactuar con los visitantes de su sitio web mediante este software potente y fácil de usar para chat en vivo.

Descubre más sobre Pure Chat

Puntos a favor:

The price of the software is very fair, the front-end user interface is intuitive, and the various settings are quite customizable for the application and your company's preferences.

Contras:

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website.

Valoraciones de Pure Chat

Evaluación media

Facilidad de uso
4.6
Atención al cliente
4.5
Funcionalidades
4.4
Relación calidad-precio
4.5

Probabilidad de recomendación

8.8/10

Pure Chat tiene una valoración global de 4.6 estrellas sobre 5 según las 334 opiniones de usuarios de Capterra.

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Filtrar opiniones (334)

Sandra
Docente en España
Educación primaria/secundaria, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Un chat accesible al usuario de nivel básico

4.0 hace 8 meses

Comentarios: Mi experiencia no puede describirse como mala pero no volvería a pagar por este software existiendo otros que permiten todas las opciones que he señalado anteriormente. Su uso es fácil y sencillo por lo que reduce el tiempo de creación, por lo que lo recomendaría a un usuario básico. Al contar con prueba gratuita el usuario puede probar si realmente cumple las funciones o no.

Puntos a favor:

Este chat se muestra como una herramienta sencilla para un usuario básico donde se puede mantener un registro completo y detallado del tipo de usuario que accede a la web así como datos geográficos o de tendencias. El diseño es muy sencillo ya que los parámetros que se muestran son básicos y necesarios para mantener el intercambio con el cliente.

Contras:

Este software presenta funciones muy limitadas, en primer lugar al no contar con un registro de conocimiento demanda que el usuario deba responder a los mensajes de forma directa ampliando así el tiempo de respuesta al cliente. No cuenta con funciones de chatbot, así que no es asistencia 24/7.Por otro lado, el número de canales de asistencia se limita a la página web por lo que al contrario que otras aplicaciones no permite insertar correo electrónico o redes sociales en el mismo sistema, reduciendo el tiempo de respuesta en dichas plataformas. Tampoco incluye preguntas frecuentes en su uso. Las funciones que permite el chat son muy limitadas, y el envío de imágenes en muchas ocasiones requiere un gran tiempo de espera.

Stefany
Stefany
Co-Founder en EE. UU.
Usuario de Linkedin verificado
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

One of the best out there!

5.0 hace 6 años

Comentarios: Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Puntos a favor:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Contras:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

George Rex
George Rex
Co-Founder & CAO en Nigeria
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Its a wonderful solution comparable to tawk

4.0 hace 4 años

Comentarios: Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that.

Puntos a favor:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Contras:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Leticia
Customer Service en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Why offer an app when it doesn't work?

3.0 hace 7 años

Comentarios: I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Puntos a favor:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Contras:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Eduardo
Manager en Colombia
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

pure chat times

4.0 hace 4 meses

Comentarios: very pleassant, I hope to use it with more frequency

Puntos a favor:

the easy way to use and you have the communication fast

Contras:

i don´t have any comment about it, is ok for me

Mike
Mike
CTO en EE. UU.
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Super easy to use and integrate, mobile app works well.

4.0 hace 4 años

Comentarios: It's very easy to use and quite functional. At our small size the free version works great. I just wish they provided an interface to apply your own CSS to their widgets.

Puntos a favor:

It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site.

Contras:

You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin.

Adelaynes
Adelaynes
Analista de Acompañamiento y Gestion Comunitaria en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Purechat is an excellent chat software for citizen attention in our office

5.0 hace 6 años

Comentarios: Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.

Puntos a favor:

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities. Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Contras:

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

Roshni
Roshni
Human resources en India
Usuario de Linkedin verificado
Recursos Humanos, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

an amazing and simple software

4.0 hace 7 meses

Comentarios: Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates.

Puntos a favor:

one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness.

Contras:

I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans.

Abid
Abid
Manager Operations en Pakistán
Usuario de Linkedin verificado
Banca, 5,001-10,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Pure Chat is the Best Website Visitor Tracking & Online Chat Software

5.0 hace 2 años

Comentarios: I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website.

Puntos a favor:

Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install.

Contras:

Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me.

Alison
Field Agent en EE. UU.
Servicios de información, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Pure Chat review

5.0 hace 7 meses

Puntos a favor:

Overall Pure Chat is a great software to that can help business owners increase their overall profits.

Contras:

Its an overall good software product and can help bring in many customers.

Niral
Finance Executive en Polonia
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Review

5.0 hace 7 meses

Comentarios: In a nutshell, I see it to be a fantastic software for client conversations.

Puntos a favor:

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Contras:

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Anvita
Anvita
Tutor en EE. UU.
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Pure Chat is User Friendly

5.0 hace 4 años

Comentarios: Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly!

Puntos a favor:

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Contras:

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Ulycel
Apparel en Filipinas
Ropa y moda, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

highly recommended app

5.0 el año pasado

Comentarios: Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half. I appreciate how simple it is to use, as well as how simple it is to view transcripts and get information about previous chats. I really appreciate having the option to use pre-written responses, especially for the commonly asked topics. The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness. Pure Chat is very dependable and simple to use. For communicating with both our applications and clients, it has grown to be a crucial tool. Our daily lives include pure conversation.

Puntos a favor:

I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out

Contras:

In my perspective there is no negative in this software because it succeeds in doing what it set out to do.

Marylyn
EE. UU.
Educación superior, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Pure chat review

4.0 hace 7 años

Comentarios: We use pure chat as a means for prospective students to contact us with questions. We love the product and hope that more offices will utilize the same system. The only problem we'd like to see fixed is that students leave the chat before we can answer a question. We believe many students move to another page before we have time to type a response. Could that be fixed, that once a student is on the chat they may continue to chat with us if they change pages?

Puntos a favor:

This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry.

Contras:

If I forget to log out of the chat it doesn't log me out after so much time of inactivity. Please see previous comment about students leaving the chat before we can answer the question.

Respuesta de Pure Chat

hace 7 años

Thanks for the great review Marylyn! Yes, there is a way to fix that. Just go to your chat box editor (Account > Websites > Customize), click on the "Chat Open" tab, then scroll to the bottom and check the "Popout Automatically" box. That should solve your problem!

Usuario verificado
Usuario de Linkedin verificado
Almacenamiento, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The best 'Freemium' chat service available

4.0 hace 4 años

Comentarios: We've been using a legacy version of Pure Chat on one of our aging eCommerce sites for a long time. It's been a great way to keep a few of our support people off the phones, and many of our younger customers prefer to chat online vs picking up the phone. It's a critical component to our support system.

Puntos a favor:

-Free text-based chatting is unlimited -Automated chat bot can be setup and is robust enough to get most jobs done (did I mention this is also free?) -Easy to plug in to any website

Contras:

-Limited to 3 operators (our support team has more than 3 operators, but we just use 3 sign-ins) -No other complaints!

Belinda
Creative Director en EE. UU.
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

PureChat | Powerful Professional Live Chat

5.0 hace 6 años

Comentarios: PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

Puntos a favor:

We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM). The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions. You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

Contras:

Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.

Ben
IT Director en EE. UU.
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to Use & Support is Great

5.0 hace 5 años

Puntos a favor:

It's inexpensive and allows customer's to chat with our customer service team when they have a question about a product. It's easy to use and support is very helpful when an issue comes up.

Contras:

It uses a snippet code to be installed on your site. There have been times when an update to the snippet code was required, we weren't notified and images on our sites would not display. Support was very helpful in resolving the issue within an hour or so.

Gede Ananda
Gede Ananda
Chief Executive Officer en Indonesia
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Talking to customer never been easier

4.0 hace 4 años

Comentarios: I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier

Puntos a favor:

I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too.

Contras:

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business

David
Systems Manager en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Pure Chat is a great, low-cost option for interactive chat with your customer base.

5.0 hace 7 años

Comentarios: We have utilized Pure Chat to keep in touch with our customer base, answer sales questions, and provide support. It is super simple to set up users, chat widgets, and run reports on usage, transcripts, etc. Also, includes chat feedback for the customer to use. All around, very simple to setup, easy to use.

Puntos a favor:

PureChat is easy to setup and easy to manage from an admin perspective.

Contras:

I would like a more verbose feedback form for the chat, other than just a rating system. This may be available at a higher price tier, not sure.

Respuesta de Pure Chat

hace 7 años

Thanks for the review David! We'll keep your feedback about chat ratings in mind.

Samim
Sr Marketing Manager en India
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Solved our online chat support

5.0 hace 5 años

Comentarios: We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we zeroed on this platform which is very easy to implement on our site. We are using this for the last couple of years and we found it very good. We receive offline messages when agents are mot around and can reply them directly.

Puntos a favor:

- Easy to implement. - Has option for offline messages. - Easy to monitor chat agents. - Can see chat history easily and all the replies.

Contras:

- Not found any major cons till now but pricing can be lower.

Anne Marie
Northwest Regional Account Manager en EE. UU.
Oficina ejecutiva, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Kochek Co., LLC - Northwest Regional Account Manager

4.0 hace 7 años

Comentarios: I have had nothing but wonderful feedback on the Pure Chat features. If there were anything I could change it would be this: After chatting with someone and giving them the information they need - if I close out the chat before they have all the information copied down at their end - they lose it. They come back on and say the chat closed - could they have the info again. Other than that - it's been wonderful - fast program.

Puntos a favor:

Quick - no lagging in responses back and forth.

Contras:

I've had a few customers say they hit the "Frown" face by error - giving me a negative and even when I touch base with them and confirm that they were happy about the experience I can't change that negative off my report.

Respuesta de Pure Chat

hace 7 años

Thanks for the feedback Anne Marie!

Lucas
ECommerce Manager en EE. UU.
Medios online, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Awesome Sauce!

5.0 hace 7 años

Comentarios: The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software!

Puntos a favor:

The ability to chat with my customers and see where they are located throughout the world.

Contras:

I can't really say there's anything I'd change; it's awesome.

Respuesta de Pure Chat

hace 7 años

Thanks for the review, Lucas! I think we need to quote "Awesome Sauce!" on our customer feedback wall :D

Avais
Quality Manager en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A Perfect Chat Solution for Small Businesses

5.0 hace 7 años

Comentarios: Our company implemented the PureChat system after leaving another similar service for cost reasons. PureChat did everything we needed it to, and at the most reasonable price we found on the market. Have yet to experience any downtime with the service. Overall, very happy with our decision to switch over.

Puntos a favor:

Ease of use, little to no downtime, extraordinarily simple yet powerful layout.

Contras:

Very simple to use on the customer end

Respuesta de Pure Chat

hace 7 años

We are so glad you've had an awesome experience with Pure Chat Avais! Thanks for the review :)

Micaela
Leasing/Office Assistant en EE. UU.
Propiedad inmobiliaria
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Platform to Communicate with Customers!

4.0 hace 7 años

Comentarios: I have been using PureChat for about 6 months now and have really appreciated how easy it makes it to connect with customers. It cuts down on calls to the office and makes for quick, simple, and personal conversations.

Puntos a favor:

Makes it easier to have simple conversations over chat and get them done quicker. Eliminates calls to the office and lightens up inbox. Has a contacts system. Has information on where someone is contacting you from.

Contras:

Wish there was a way to send documents/files/pictures to people via the chat system.

Respuesta de Pure Chat

hace 7 años

Glad you're liking Pure Chat, Micaela! And we'll keep your request for file transfers in mind :)

Zeb
CTO en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mobile Friendly and Easy

5.0 hace 7 años

Comentarios: PureChat is easy to use and helps you identify where your visitors are realtime on your site and where they are chatting from geographically. The mobile app with push works very well!

Puntos a favor:

Web and Mobile work well together Ability to Schedule Users Availability

Contras:

When I am chatting many times I will get the push on my cell phone as well when I am active in the chat already online.

Respuesta de Pure Chat

hace 7 años

Thanks for the review Zeb! Glad you're loving the mobile app :)