Opiniones de ZenMaid

Zenmaid my life easier!

Comentarios: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Puntos a favor:

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Contras:

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

ZenMaid ROCKS!

Comentarios: ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.

Puntos a favor:

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Contras:

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

lack of Management

Comentarios: less that satisfactory with customer support

Puntos a favor:

Data Driven decisions that optimize resolutions

Contras:

Billing for six inactive months without account management

Great, scheduling app

Comentarios: So far I haven’t really had any problems. I’m overall happy.

Puntos a favor:

It keeps my business organized and my cleaners enjoy using it

Contras:

No customer portal It would be nice if customers can interact with the app

Amazing for residential cleaning

Comentarios: Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great.

Puntos a favor:

Easy to use, understand and love that we can color coordinate everything

Contras:

I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app.

ZenMaid is the best

Comentarios: Very happy with ZenMaid and will be using them as long as they are a available

Puntos a favor:

Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them.

Contras:

No complaints they honestly care about the accounts they have and solve any problems that might come

Zenmaid Cleaning service management software

Comentarios: I am glad I used it for about 3 years now and I am glad I did.
I don't have other comparisons with other companies, but it does the job well. The team is always bringing out new developments and is always trying to get better.

Puntos a favor:

How easy it is to learn it, and if you need help there is always someone ready to help. I love it, and my team likes it as well. It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!! So much more independence, freedom, and easy documentation! Also the fact we can use credit cards with one click and the weekly billing cycle is done

Contras:

The phone app has had a few great updates but still needs to work a little more flexibly. But great job, getting the edits better for us to use. (scheduling, paid stamp) The overall look of the phone app could be improved.

Free version is must have when you just start. I am about to switch to paid plan after a year on a free plan. Worth it.

Comentarios: Overall love it. About to switch to paid version.

Puntos a favor:

Free version. Ease of use. Great customer support. Great logo. Everything is good so far.

Contras:

Can only schedule 6 months in advance. Same price per employee regardless if they are full time or part time (some floaters only clean 2-3 houses per week, it make paid version too expensive for us.) No intergation with Nextdoor app.

We have used ZenMaid for years.

Comentarios: The best. Customer service is excellent and gets back to you in a timely manner all the time.

Puntos a favor:

It allowed us to use it as we grew. It’s easy to navigate.

Contras:

Not keeping track ( in the calendar) of past appointments for the employees that have left.

Zenmaid has given us our evenings back!!

Puntos a favor:

The automated daily reminders save us so much time as we were sending these separately to each customer in the evenings. We were also using an older system that we were only able to use on one computer which was frustrating and Zenmaid has allowed us to access the schedule on any computer. We have been able to take a family trip of 5 days in another state and the business was still functioning while we were away because of Zenmaid. It has been a life changer!

Contras:

I don't really have anything that I don't like. The nice thing about Zenmaid is that it is constantly being updated and the users are being heard when giving feedback on what could work better.

BEST MAID SERVICE SOFFWARE

Comentarios: I love it! My company have significently saw a difference in the quality of online booking threw our forms.

Puntos a favor:

As maid service Zenmaid hit the target when improving and developing their platform. The improvements over the years are amazing. I looked into it a few years back and it was not right for us then. However, with the new changes and upgrades we cant say enough of how it has changed our Business. Our staff loves it more then the other software we have tried. A plus they move you over to their platform free??

Contras:

I do think they need to work on their Review platform. Most recently i did see them addressing this issue and are working on a fix and cant wait for it.

Zenmaid Review

Comentarios: . The biggest benefit that I love from the software is the reminders to my customers set up a few days before the service as well as the booking feature

Puntos a favor:

I like that customer service including [SENSITIVE CONTENT HIDDEN] get back to me within hours of a question that I may have that type of customer service can't be beat. I am been so happy and relieved since I've started using zenmaid it has taken so much guesswork in free time put back into my life

Contras:

Because I am a super small company right now and growing the price monthly is a little high but I am willing to pay for it because I do love the software so I make sure that it's taken care of

Ditch the paper and get Zenmaid

Comentarios: Wonderful! Anytime you need help the entire team is amazing and quick!

Puntos a favor:

It is life-changing! So much in one place!

Contras:

I really wish I could separate the income from residential vs. commercial Also would be awesome if the days could wrap into each other, some of our commercial accounts don't start until 11 pm but we have to schedule them from 11 pm to 11:59 pm.

Zenmaid review

Comentarios: Its been very easy to use. My staff and customers love it. It fits well with my company

Puntos a favor:

Easy to use and automated customers schedules and reminders

Contras:

nothing really its pretty easy to use and they are quick to get back to you

Awesome

Puntos a favor:

The ease of scheduleing and being able to set up an invoice for each client

Contras:

I don't have any thing to say on this topic

ZenMaid for Scheduling & Customer Database Functions

Comentarios: We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience.

Puntos a favor:

*Designed specifically for cleaning companies * Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more * Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns *Reasonably priced *Constantly upgrading, improving & adding new features (built in feedback system for feedback from users) *The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon * Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management) * Multiple viewing options for schedule * Multiple options for recurring service frequencies * Feedback section where users vote on suggestions for improvement * Also provide other useful tips/videos/articles on how to successfully run a cleaning company * Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you * Can link with your website for managing leads & online appointment bookings (if you want) * Like how employees can clock in and out of a job and can see a map of where they have to go

Contras:

* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet. * Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess. * Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance. * Wish we could print schedules * Wish we could visualize the schedule by customer on the monthly view * You can see all upcoming appointments for a customer but cannot print or email that to send to customer

Zenmaid Review 11 months use

Comentarios: The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically

Puntos a favor:

I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options

Contras:

I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!

The best program for cleaning services

Puntos a favor:

This allows quick and easy access for me and our employees to be able to set there schedules and allow them to leave notes and or photos for any assignments on the app.

Contras:

The worse possible thing I can say about this app is every time you have a employee work past midnight it starts a whole new day with them instead of them getting to finish the assignments for that day.

Amazing Customer Service and Overall Quality Product

Comentarios: It is great! They make you feel like part of the family by being responsive and letting you know about their constant growth.

Puntos a favor:

EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.

Contras:

It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.

Zenmaid is AWESOME

Comentarios: My overall experience has been a great one. If ever there is an issue, Zenmaid is sure to fix it promptly.

Puntos a favor:

I have been using this software for many years now and have seen this company grow. They pay special attention to each and every customers needs. This is an easy software program that even the least techie (me) person can use and understand. Most importantly each and every person on the Zenmaid team is helpful in every way possible. [SENSITIVE CONTENT HIDDEN] and staff go above and beyond. I highly recommend this software and company.

Contras:

I’d like to see the ability to map out a new customer for the best spot on the current schedule of customers.

Zenmaid to the rescue!

Comentarios: Zenmaid has been a saviour for my business and personal life. Zenmaid takes care of alot of tasks i used to waste time on. Once a clients information is set up, the email confirmations go out, then reminders, as well as work orders for staff. After a few weeks of not hearing from clients, it will even send an email asking them to come back. I'm able to go on vacations for weeks without having to worry about my business fuctioning without me. Thank you ZENMAID!!! Now I can't picture my life without you!!

Puntos a favor:

Having all my info in a databae that's easily accessible. The reminders and emails so clients won't forget appointments or have no escuse to do so.

Contras:

Ipad app has minimal function. However i know an update just launched so i have to check it out. I'd like the girls to be able to check their future schedule on there.

Better than the "big guys"

Comentarios: The owner and his team try their best to deliver a maid-industry specific software solution and generally do very well.

Puntos a favor:

I liked how when I was creating a new client or scheduling n appointment, it was off to the right like a sidebar and that allowed me to view the entire calendar while creating the appt. Easier to use than the "big guys" like Housecall Pro or mHelpDesk.

Contras:

The schedule for multiple employees was not lined up nicely so that I could easily see where there are openings in the schedule for a new client. Very scattered and too much like using google with multiple calendars. I'm not going to pay to look at a schedule that is just like google's FREE version.

Great Option, but not quite perfect

Puntos a favor:

I really liked everything about ZenMaid except for the 2 cons noted below. They were dealbreakers, unfortunately.

Contras:

I wasn't able to secure appointments with a credit card and there were no automatic Google review requests.

Your cleaning company needs this!

Comentarios: ZenMaid saves me hours of work each week and makes scheduling SO much easier. My clients also enjoy the automatic reminders. The company is incredibly supportive when it comes to setting up and using the software.

Puntos a favor:

I really love everything about this software. There are no features that are lacking! They have excellent customer service, and even have a way to request and vote on new features. They are continually improving the functionality based upon the requests of users.

Contras:

Any features that I felt were lacking have been added based upon user feedback. It really is an excellent product.

Freedom to Live

Comentarios: Zenmaid has simplified our business and has helped me with less time in the office and more time doing what I love.

Puntos a favor:

I love that it works wonderful for our cleaning service. We have less lockouts and more payments where clients can add payment details. It has simplified many aspects of our business

Contras:

Having to pay for extra SMS messages. A flat rate would be lovely.