--- description: ¿Qué piensan los usuarios de ZENOTI? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ZENOTI gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZENOTI - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para balnearios medicinales](/directory/30582/medical-spa/software) > [ZENOTI](/software/131057/zenoti) # ZENOTI Canonical: https://www.capterra.do/software/131057/zenoti Página: 1 de 51\ Siguiente: [Página siguiente](https://www.capterra.do/software/131057/zenoti?page=2) > Zenoti es un software líder basado en la nube para salones de belleza, spas y balnearios medicinales. > > Veredicto: 1250 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ZENOTI? Zenoti es un software web usado en más de 6000 spas, salones de belleza, balnearios medicinales y estudios de yoga y fitness de todo el mundo, desde spas independientes hasta grandes cadenas con más de 200 ubicaciones. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 1250 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zenoti Software - **Ubicación**: MERCER ISLAND, EE. UU. - **Constitución**: 2010 ## Contexto comercial - **Precio de partida**: US$300.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Camboya, Canadá, Emiratos Árabes Unidos, Estados Unidos, Filipinas, Francia, India, Malasia, Noruega, Nueva Zelanda, Países Bajos, RAE de Hong Kong (China), Reino Unido, Singapur, Suiza, Tailandia ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Automatización de marketing - Base de datos de clientes - Base de datos de miembros - Citas recurrentes - Comunicación con miembros - Confirmations/Reminders - Conforme con HIPAA - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Facturación - For Barbershops - For Gyms - For Medical Spas - For Yoga/Pilates Studios - Formularios personalizables - Gestión de calendarios - Gestión de citas - Gestión de clases - Gestión de clientes - Gestión de docentes y personal escolar - Gestión de empleados - Gestión de equipo - Gestión de eventos - Gestión de inscripción - Gestión de la disponibilidad - Gestión de membresías - Gestión de nóminas - Gestión de personal - Gestión de reservas - Gestión de tarjetas de regalo - Gestión de visitantes - Integración de páginas web - Marketing por correo electrónico - Pagos en línea - Para centros de belleza y balnearios - Portal de clientes - Portal de miembros - Procesamiento de pagos - Programación automatizada - Programación de citas - Programación de cursos - Punto de venta (POS) - Recordatorios - Reserva en línea - Seguimiento de la asistencia - Sincronización de calendario - Third-Party Integrations … y 4 características más ## Integraciones (en total: 8) - Google Analytics 360 - Meta for Business - QuickBooks Online Advanced - Sage Intacct - Shopify - Stripe - Xero - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para balnearios medicinales](https://www.capterra.do/directory/30582/medical-spa/software) ## Categorías relacionadas - [Software para balnearios medicinales](https://www.capterra.do/directory/30582/medical-spa/software) - [Software para Peluquería](https://www.capterra.do/directory/30028/salon/software) - [Software para spa](https://www.capterra.do/directory/30782/spa/software) - [Programas de gestión de socios](https://www.capterra.do/directory/20045/membership-management/software) - [Herramientas de planificación](https://www.capterra.do/directory/30087/scheduling/software) ## Alternativas 1. [AestheticsPro](https://www.capterra.do/software/93446/aestheticspro) — 4.4/5 (619 reviews) 2. [Pabau](https://www.capterra.do/software/140062/pabau-crm) — 4.7/5 (613 reviews) 3. [PatientNow](https://www.capterra.do/software/92269/patientnow) — 3.9/5 (297 reviews) 4. [Vagaro](https://www.capterra.do/software/153752/vagaro) — 4.7/5 (3479 reviews) 5. [Mindbody](https://www.capterra.do/software/40229/mindbody) — 4.0/5 (2982 reviews) ## Opiniones ### "Prompt, reliable, and friendly support team\!" — 5.0/5 > **Gabrielle** | *20 de agosto de 2025* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The customer support team is always very friendly, helpful and informative. Our account lead, \[sensitive content hidden\], goes above and beyond to make sure that I receive the assistance and information needed, ensuring that everything runs smoothly. I have asked so many random questions across all different subjects and \[sensitive content hidden\] always assists with a smile. > > **Puntos en contra**: There are some system settings that can be difficult to work around sometimes. I wish we were able to adjust system settings and preferences based on the salon's needs. > > Zenoti is a great appointment booking and client management system. It is nice to have client communications, online booking, appointments, payments, marketing, and feedback all streamlined in one place. It is fairly easy for beginners to learn how to use. The support team is prompt and thorough when assistance is requested. ----- ### "Absolutely Worth The Switch" — 5.0/5 > **Brady** | *11 de septiembre de 2025* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We have loved that it is completely customizable. It is very feature heavy, and considerations have been given to almost every scenario due to the multiple clients on the platform and time in business. Much has already been thought through and there are solutions for 99% of what I needed in my business. I love the way we can categorize services into primary \& secondary types for public display on our booking link. This helps new and existing clients find our services with ease. There are some pretty simple things that they offer that I didn't get with my old platform that I am loving. Electronic \& redeemable gift cards online. A referral program with each client having an auto-generated unique code to share. Prompting for tips on select services with a provider but withholding on others. Multiple \& automated waivers/forms based on appointment type. etc. Like I mentioned, these are all pretty standard but were features that were missing on my old platform. The migration of all my data, including payment tokens, forms, etc. was pretty impressive also. We have a ton of data, and I believe we will get it all to transfer. Having a dedicated account manager and migration specialist was crucial and they did a great job for us\! Thanks \[sensitive content hidden\]\! Also, the platform has a little AI bot chat feature that is actually pretty solid. > > **Puntos en contra**: At first, the quantity of features was a bit overwhelming. There are just so many things you can do and its easy to get lost in the sauce early on. That slowly resolves itself overtime and becomes more of a perk than a hinderance. I also wish that they had a direct phone line for their support team. Maybe they do but so far I have been chatting through the AI bot, then if I don't find an answer, it will give an option to connect to an agent, but it usually isn't very fast that someone connects. Once they do, they have been helpful with screenshots and have even sent links for a video call when needed. > > Absolutely worth the switch. We opted for a full migration package and the team was super helpful. There is no way I would be doing all of this myself. Our staff is enjoying the platform and learning as we go\! Some quirks here and there but there has yet to be a platform that handles our offerings as cohesively as Zenoti. ----- ### "Zenoti seems to talk the talk but doesn't actually walk the walk." — 3.0/5 > **Erika** | *18 de octubre de 2025* | Medicina alternativa | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: I've used Zenoti for a couple months at the spa where I work. It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home. There are also a lot of features that make it clear and easy to use, and to customize different codes or icons so that with just a quick glance I can see if I client is new, is an existing member, and some of the specifics for their service booking. > > **Puntos en contra**: There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi. The GM has reviewed all of the permission settings as well as contacted our customer support and there doesn't seem to be a consistent reason or "fix". Additionally the mobile app is really glitchy both from my home wifi and on the spa wifi connection. The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over. Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to. Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule. > > Overall it seems like Zenoti "should" be a great platform. It has tons of bells and whistles that would make it an ideal platform and I'm sure it has far more capability beyond the pretty basic level of use that my role utilizes it for. However, I personally would be a bit hesitant to recommend it and would likely not use it myself if I ran a full service spa. With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features. ----- ### "Great Product" — 5.0/5 > **Tina** | *23 de diciembre de 2025* | Práctica médica | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The onboarding team was amazing and helped to taylor the system to meet our specific needs. The training options were valuable. > > **Puntos en contra**: The product is more expensive than other options and does not offer some basic reporting options. There is no option for creating your own reports. > > Overall the product will help with customer engagement and help staff with retaining clients. The integrated zoom, email, and texting features are extremely beneficial. ----- ### "Zenoti For the Win" — 5.0/5 > **Kim** | *23 de septiembre de 2025* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: "What we like most about Zenoti is how seamlessly it supports our patient experience—from customizable online forms to robust patient management tools. The platform is intuitive and easy to navigate, which makes daily operations much more efficient. Customer support has also been exceptional; any time we’ve had questions or needed help, the team (especially \[sensitive content hidden\]) has been quick to respond and incredibly helpful. Overall, Zenoti has made it easier to stay organized, deliver consistent service, and keep both our team and clients happy. > > **Puntos en contra**: Learning a new software was challenging at times, especially when navigating unfamiliar features or workflows. However, \[sensitive content hidden\], in particular, has been incredibly helpful and patient, making the process of resolving issues and understanding the system much smoother and less overwhelming. > > "Our overall experience with Zenoti has been positive. As with any robust software platform, there’s a learning curve—especially when first getting started or implementing new features. At times, the system can feel a bit overwhelming or unintuitive, which made onboarding a bit challenging. That said, the quality of customer support has made all the difference. \[sensitive content hidden\], in particular, has been incredibly helpful, patient, and knowledgeable. He’s made it much easier to troubleshoot issues, understand the platform, and feel confident using it. We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions. ----- Página: 1 de 51\ Siguiente: [Página siguiente](https://www.capterra.do/software/131057/zenoti?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/131057/zenoti) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados