Opiniones de LearnUpon

A solid learning platform that we implemented in weeks versus months.

Comentarios: LearnUpon has given us a platform for onboarding, ongoing development, and compliance education for our employees, clients, and partners. We have cut down onboarding from months to weeks. The result is improved CSAT, improved time-to-value, and reduced risk.

Puntos a favor:

Our organization went from no learning platform to LearnUpon in a matter of weeks. In the past, this process has taken me months with other vendors. LearnUpon's customer services is above average and, coming from me, this says a lot. I'm talking Sales, Account Management, Customer Success, Customer Support, and in fact any team member I have ever dealt with. Now, let's talk features and functionality. The implementation was straightforward and our SSO, Teams, and Zoom, integrations were easy. Since LearnUpon was built from the ground up, it has all the fundamental features that one needs to administer users, groups, courses, etc. and learn. My team and I are in the system on a daily basis and we have learners frequenting the system for onboarding, compliance, and development.

Contras:

There are a few quirks though. Here are some examples. When a learner is disabled, there is no visual indicator until you click into their profile. There are workarounds; however, these are additional steps. It would be nice to add custom content to a learner's Home page. Also, I'd love a report that tells me what keywords were searched, which ones had results, and which ones did not.

Hands down, Best LMS I have ever used.

Comentarios: The experience of working with Sales to discover the details of the product and transitioning to an Onboarding Specialist was easy. In the Onboarding phase, we meet weekly to make sure that we are meeting the targets of our transition plan. I appreciate that when I do stumble and can't figure something out, the LearnUpon team is always very quick to assist.

Puntos a favor:

Ease of use and impeccable customer service!

Contras:

I struggle to find something I don't enjoy about the software and the service.

LearnUpon good budget option

Puntos a favor:

Very easy to use for admins, user friendly, simple interface

Contras:

A lot of limitations for customization and scalability

Overall, a great platform!

Puntos a favor:

LearnUpon has a very friendly UI! Super easy to navigate.

Contras:

I do wish that there was an integrated forum of sorts for users.

Flexible and Easy to Use

Comentarios: We have been very satisfied with LearnUpon. It provides a scalable way to train our end users.

Puntos a favor:

It is flexible and easy to use. A good balance between features and cost.

Contras:

Some features are not immediately available and you have to request them from Customer Success. The Customer Success team is very responsive, so it is a minor inconvenience.

Best Platform for Onboarding New Employees

Comentarios: The one-on-one support we got from their Success Team is unmatched (you're the best, [sensitive content hidden]!). They provide you with ALL of the tools you need to get your platform up and running, work alongside and encourage you the whole way.

Puntos a favor:

After using it for several months, I still cannot get over how easy it is to use. I wish we would have made the jump to this LMS a long time ago.

Contras:

The price is a bit high for the non-profit organization I work for, even with a discount.

We love LearnUpon!

Comentarios: It's been great from beginning to end! Our customer service rep answered all our questions and there was no hard sell. The set up was super easy. Our learners love the online platform and we know they're all getting the same training.

Puntos a favor:

The support has been amazing. Grey walked us through all the set up. Any time we have a question someone is right there to answer it for us. It's very easy to use; very intuitive. We are very happy we chose LearnUpon!

Contras:

I can't think of anything. We've been happy with everything thus far.

LearnUpon Review

Comentarios: We use LearnUpon to help onboard and train our customer base. We used to do all 1-on-1 training calls which we often found was slow, expensive and not scalable. We decided to rethink how we get our customers educated on the product and found LearnUpon as a potential solution. Since we have implemented the LearnUpon software into our onboarding process, our customers are learning much quicker and able to learn when it's convenient for them resulting in a faster, cheaper and more effective learning experience.

Puntos a favor:

The ability to create groups and implement dynamic rules within those groups has really allowed us to automate a big portion of the learning experience. The product has been very easy to use and the training materials they supply to you in addition to the implementation consultant made it an enjoyable process. We had not used a LMS prior to LearnUpon so it was very easy to set it up from scratch and learn best practices as we go.

Contras:

We really don't have anything negative to say about LearnUpon at the moment as it's done exactly what we hoped it would do and more. Excited to watch it continue to iterate and grow as we do.

Good learning portal

Comentarios: Good learning system overall that allowed us to centralize our learning courses for our customers.

Puntos a favor:

Easy to create courses Easy library build Great customer service

Contras:

Learning paths are clunky to update Wish I could collect more customized user data once filtered into a group

Transforming Training with LearnUpon

Comentarios: It offers a seamless platform for training management and a smooth learning experience.

Puntos a favor:

I really like how LearnUpon user-friendly interface makes it easy to navigate and manage training, ensuring a smooth experience for both learners and admins.

Contras:

I wish the reporting features were more customizable to provide deeper insights into learner progress.

Great LMS for getting started

Comentarios: Overall positive experience. Easy to get started, and does the job.

Puntos a favor:

Easy to get up and running quickly. Low cost with comparable features to other vendors.

Contras:

There are a few things that just aren't as configurable as I'd like. I've asked to change their how their expiration dates work several times but it does not seem to be a priority (it currently expires before the day it tells you for those in the US)

eLearning for our Customers

Puntos a favor:

We are currently utilizing LearnUpon for both internal and customer-facing coursework at our company. The learning portals is a great way to separate these courses. I will say the support is by far my favorite thing - every time my dept has had an issue our CSM and support assignees were quick to jump on a call, respond to an email, and even followed up to make sure we were happy. Top notch.

Contras:

I do wish there was an easier way to showcase which courses should be taken before other courses - we are constantly adding courses and want to make sure the most useful learning paths are still displayed front and center. Prerequisite courses would be a nice feature (IE - Course A must be completed before Course B even appears. Or even better, course B appears but clearly states course A must be completed first.

Best in Show

Comentarios: 5 star service and product!

Puntos a favor:

The team is amazing! From our sale rep, [sensitive content hidden] , our Implementation Manager [sensitive content hidden] our Customer Success Manager the team is incredible! Always available to answer any questions and help!

Contras:

Not that I'm aware of! I love Learn Upon!

Great Customer Service, Awesome Staff, and a Quality Product

Comentarios: We looked at twelve Learning Management Systems before choosing LearnUpon. We needed and LMS that would host on a reliable server they maintain, integrate with Salesforce easily, and not break the bank. LearnUpon has delivered on all points, and more. They met, and exceeded, all expectations and continue to improve every month. Our decision was made several years go. Since signing on with LearnUpon, I have had the pleasure of communicating with several staff members in various scenarios, and all of them are great. I have permission from the reps to call them out personally in this review as outstanding, kind, intelligent, and amazing humans. (To be fair, everyone at LearnUpon is pretty great, but the reps are just too cool for words.)

Puntos a favor:

It always works; servers do not go down. Learner issues are minimal. Any problems are usually due to issues outside LearnUpon's control. 24-hour support response is quick, robust, and almost always dead-on. When you sign up, you get an account manager who helps you through your implementation to suit your workflows. The team actually listens to upgrade requests and bug reports. I know, because I see solutions implemented. Further, a member of the team usually contacts me to let me know my request was addressed and available in the software. In addition to listening to upgrade requests and bug reports, the team actually seems happy that I contacted them with an issue. There appears to be a genuine desire to provide the best software and have the happiest group of clients on the planet, which speaks volumes as to the culture at LearnUpon. When your clients can see that you have a great culture, you are winning.

Contras:

Support is via email. Sometimes it is time-consuming, or difficult, to communicate and resolve a problem in writing. That being said, I can always email my account manager for complex issues, who is happy to engage via a phone call; typically the same day. Things you want aren't always discoverable on your own. I have often called in to ask about a feature and am told someone has to flip a switch to activate the option. While I understand that this procedure is to keep the software usable and protect us from ourselves, which I appreciate, I also like the freedom to explore a little more on my own. To be fair, I rarely have time to read the blog posts and other information from LearnUpon. Perhaps these features are mentioned in the blogs. They do not offer an integrated Learning Record Store, so I haven't had the opportunity to use my xAPI data as robustly as I would like. I actually do not even know what I could do because I do not have a Learning Record Store to play with.

LearnUpon is easy to use as an admin and easy to imp0lement

Comentarios: Easiest LMS I have used to implement and manage.

Puntos a favor:

I tested several LMS' based on my requirements. The main thing I wanted to see if I could setup content and courses in each without having to dig into the user guide. I found once I figured out were to go for what I wanted to do the setup was easy. The SAML SSO integration was fairly easy and support was very attentive. Our Customer Success Specialist has been very helpful and provided a great plan for us to get started. I should have taken advantage of this resource more. They are in Ireland and we are in California, but you would never even know that when you contact support, they have been very responsive. Even if they did not have the answer they got back quickly to let me know they would get the answer.

Contras:

The SSO Integrations was easy, but we are seeing issues with the enrollments not properly being assigned. It is hard to diagnose if this is from our end or LU. I have noticed a few issues where users are enrolled in learning paths or courses and their dashboard will not display the content. When you make updates to content (videos or assessments) I have seen a few occasions when the user is supposed to have to re-take the test or course and they cannot. Essentially they are stuck. In fairness, the setup I did caused this issue, but when it was adjusted they were still stuck. Reports are limited. I really need a monthly Users report, but it does not reside in reports. I have to actually export the Users list, then user Excel to sort and filter. I feel this should be this cannot be a simple automated report.

Hands down the ONLY Learning Management System to consider

Comentarios: Customer Service, Customer Service, Customer Service. This company never ceases to amaze me when it comes to the hands-on approach they take to customer service. You are assigned a customer success manager from day one, and that individual walks you through the entire process. For us, it was the process of switching from one provider to LearnUpon, and my CSM (Sam) made the process extremely easy. If there is ever a tech issue their tech support help desk is fast to come to the rescue and they treat your issues as seriously as you do.

Puntos a favor:

This LMS is very user-friendly both from the management side and the learner side. It is visually pleasing to look at, and you don't have to have any coding experience to customize the content and environment to fit your customer's needs and brands.

Contras:

If I had to scrape the bottom of the barrel to find something I didn't like I would say that on occasion there is a "click" too many in a process of creating a course or assessment. With that being said, I have been with LearnUpon now for 2 years and they are constantly improving their platform and I have seen improvement in this area.

A Great Partner

Comentarios: I would wholeheartedly recommend Learnupon as an LMS. They are a cost-effective and customer-responsive company with an excellent product.

Puntos a favor:

There are two benefits to working with Learnupon. The first is the LMS itself. It is easy to use, has a number of very helpful automated features which save me time and effort, and it integrates well with my authored content. The second benefit is the Learnupon staff. They are available when needed and if there are any problems they quickly follow-up and get my problems taken care of.

Contras:

One frustrating thing with any LMS is integration with authored content (e.g. storyline). With authored content sometimes you don't know why things aren't working. Early in my e-learning career, I had a lot of problems getting my authored content to work properly on Learnupon. With some help and coaching from Learnupon, I found that it was mostly the way I was building my projects and, with some restructuring, things are now working great. Learnupon has helped me work through my own learning curve.

Great ROI from LearnUpon & Postive User feedback

Comentarios: LU has enabled Eason to deliver impactful skills development modules and critical knowledge-building interventions with assurances on accuracy and consistency across our store-based workforce. This is achieved without any demand being placed on critical resource in store to deliver new knowledge and skill to the team. I continue to find the LU solution for Eason represents considerable return on our investment. User feedback on programmes hosted on our LU portals strongly suggest that our employees enjoy the learning experience on offer.

Puntos a favor:

With a workforce in excess of 1,000 employees, many of whom have worked with Eason for over 15 years, almost all staff whether 'tech-savvy' or not, have found our LearnUpon portals to be easy to access, navigate and use. LearnUpon have made it easy to customise the look and feel of the portal with corporate colours and branding. This has helped to establish online learning within Eason as part of our overall L&D strategy and demonstrates to our teams that the organisation is making strong investment in the development of our people through elearning methodologies. Finally the support offered by the LearnUpon team means that any issues or requirements are addressed and resolved; far sooner than expected in terms of time, whilst also exceeding expectation on the practicality and usability of solutions offered.

Contras:

Very little. Perhaps some additional reporting criteria would be useful when tracking progress across numerous user groups.

Great product backed by a super team of people!

Comentarios: We were one of the early clients and the one factor that consistently keeps us using the platform, above all else, is the fact the level of service from day one (when LearnUpon was only starting out) was amazing. As they have grown to become a leader in the LMS space, that level of service has never changed.

Puntos a favor:

We have both used and engaged (via clients) with a broad range of LMS products. The LearnUpon solution is by far one of the easiest and effective solutions we have come across. They are constantly looking to increase functionality and in my opinion are working at the edge of the latest developments in LMS solutions.

Contras:

Honestly very little! I would like more flexibility around messaging as we deal with both the B2B market and also the B2C. The latter requires more frequency around messaging but we have found simple solutions to work alongside the LearnUpon platform.

Learn Upon - Wonderful LMS and Customer Service!

Comentarios: Customer Service is Awesome - we receive a prompt response to any question from our LearnUpon customer service rep and team, as well as friendly support and assistance throughout implementation of our employee training.

Puntos a favor:

Our Learn Upon customer representative is fantastic, along with the entire customer service team. The LMS is extremely user friendly from the standpoint of creating courses, up-loading and customizing content. Our employee-related user issues have significantly decreased since switching to Learn Upon.

Contras:

Can't really think of anything negative - any issues that are raised are immediately addressed.

Excellent Customer Support & Easy to use!

Comentarios: Our training can be done remotely and without very little help from us for setup and use. Keeps the trainee more interested in learning. Less worry about having to redo old PowerPoint Slides and other documents Constantly.

Puntos a favor:

I like how easy it is to cost, setup, management, ease of use, branding per company and remote connection from anywhere you have an internet connection. Above everything else the Customer Support is Outstanding and one of the main reasons we chose this company.

Contras:

The video functionality and importing. We had to buy a 3rd party app to product content because it LearnUpon does not support certain file types or editing. The upload can take a while depending on how much content and bandwidth you have. We actually found that using a 3rd party app for our videos works better for us than most other software can offer. Ultimately, this inst that bad of a trade-off for the customer support and constant functionality updates to the program.

Good software for learning and development

Comentarios: Overall very positive, it was a helpful learning tool that was easy to use. Would highly recommend due to the high levels of engagement.

Puntos a favor:

Learnupon was a very simply and engaging software to use during the onboarding process. I really liked the interactive portion of a lot of the learning modules as it kept me engaged and helped me solidify my learning as there would occasionally be tests afterwards.

Contras:

Sometimes when I tried to submit a learning module, it would not appear as 100% completed. Not sure if this was a bug or a problem with the administrator of the learning modules.

Feature packed, easy to use, AWESOME support

Comentarios: I've worked with several LMSes and this is by far the best in terms of ease of use, functionality, and customer support, and cost.

Puntos a favor:

- Easy to use - Packed with features that are intuitive and that work to your advantage - Rarely ever have to use workarounds to do what I want - Customer support is WORLD CLASS.

Contras:

- Migration of your transcript information from your old LMS to LearnUpon comes at a fee. The rest of the work (migrating content, migrating users) is up to you. - Occasionally there are features I wish did a certain thing, and I contacted my success representative and he helps me figure out how to do it a different way! This is very rare!

Easy to use, easy to administer, regardless of the size of employee base.

Comentarios: Quick and easy administration and reporting. LearnUpon also appear to welcome and act upon client feedback and improve their product accordingly.

Puntos a favor:

The dashboard! I love when an online resource that has lots of functionality provides a dashboard with quick and easy links to the tasks that you typically perform the most. We currently only use a relatively small amount of LearnUpon's functionality so it's great not to have to trawl through all the admin settings to get things done. The reporting is also very useful and easy to navigate.

Contras:

I honestly don't have any major issues with the software. In terms of categorising users, I'd like to be able to archive users so I can only see active employees, but I understand why the software presents all users initially.

LMS Extraordinare!

Comentarios: LearnUpon has allowed us to provide options for ILT sessions, taking administration off of the learning team to focus on strategy and design. In addition, LearnUpon puts learning in the hands of the learner!

Puntos a favor:

This learning system allows for a lot of flexibility in the way it is designed. You are able to setup eLearning, webinars, videos, readings, podcasts / audio, ILT sessions and more! I think the functionality is still growing, but will be maintained in that only relevant features that we need will be added. The LearnUpon team has a great roadmap for development that clearly is based on customer needs for social learning. I think this modern LMS is a strong tool for those interested in implementing an LMS to support their learners' needs.

Contras:

Although the menus are easy to get used to, it is not immediately simple to find for new users. Setting up management reporting relationships can be difficult in this system.