Opiniones de iClassPro

It is the best on the market for the price

Comentarios: I own and operate a gymnastics training facility, [SENSITIVE CONTENT HIDDEN] , and iClassPro has made my businesses workflow much easier.

Puntos a favor:

iClassPro was probably the first software for the Gymnastics Industry that really elevated the user experience. It is the best product on the market for the price.

Contras:

The issues are not iClassPro's fault as much their lack of innovation. What they do, they do well. It would be nice if they integrated with 3rd party software so I could sync BambooHR to iClassPro etc.

The best gymnastics gym management software out there

Puntos a favor:

We have been with iClass for over 15 years and it just keeps getting better and better. We recently integrated our website and got our branded app up and running with them and they have already paid for themselves! We run our entire operations with 2 locations and over 1500 families using iClass pro and we would be lost without it! We also love their support line - everyone is so helpful and they have long hours so someone is always available for you.

Contras:

We love almost all of the features - we wish they had a better birthday party waiver system but hopefully that will be coming soon!

A well presented, ambitious class management system filled with hidden flaws

Comentarios: Customer service response time is great, however they are unable to provide adequate support due to the flaws in their system and setup.

Puntos a favor:

The presentation of the Class enrolment system to the customer is really outstanding which is what attracted us to move our 1000 + clients across from our old system to this one. The online enrolment system is visually appealing, easy to navigate and smart in the way it seamlessly integrates selecting a class with creating a new customer account. The customer app is a great feature and makes it easier for customers to manage their enrolment, makeups and fees. Setup was guided by iclasspro staff which made it a lot easier to get started. New features are frequently being released which gives you hope that the software is always improving.

Contras:

There are MANY significant, hidden flaws and technical breakdowns in Iclasspro which have really marred the use of it and have significantly impacted my business. Whilst the actual registration system, class management and roll keeping is very solid and well planned, a lot of the additional features are "half cooked" and need further development for them to be fully functional. for the price point, I was happy to pay this amount for the additional features as they are great features if they work. Given that they don't, I'm not happy with the price point. Whilst new updates are frequently released and cause some measure of excitement you soon learn that the update is just another 'half cooked' idea that needs a lot more work before it can be used properly. Technical break downs: I'm based in Australia. The payment processer integration is horrendous. Frequent outages occur particularly around the monthly payment batch processing for us or right on term upfront payment times. This means that: a. A customer thinks they have enrolled & paid - the amount shows as 'pending' on their bank statement but eventually drops off after about a week, leaving them with no enrolment and no notification of this. They then show up for a class that they thought they were enrolled in but are not. b. for existing customers we are constantly following up fees the customer thought they'd paid - but the processor had an outage at the time. Trial class / Intro offers: Iclass pro offers multiple ways for businesses to create trial bookings however none of them actually work well enough to use. This is the biggest disappointment of the entire software package, as trial bookings are key to our business growth plan. After seeing how amazing the online registration is I assumed that booking a trial would be similar. I have been waiting for 3 months for a fix for their actual trial booking process to work. Customers cannot complete checkout and they refuse to give me updates or a fix date. I have been left with having to use webforms to take trial bookings and manually transferring these to the registration program one by one. The punch pass feature: This is very poorly executed. Clunky, hard to read and follow, a new customer gets looped out of it to create an account and not brought back to the pass so gets lost. If you use recurring billing for your session classes, then this means that at checkout the punch pass requires a customer to save their payment method on file rather than just checkout. This is a massive deterrent. Also after checkout there is no prompt to book your classes - it just says 'go to account'. The Pro Shop: If you have a larger store, it takes absolutely ages to load images. Even just landing on a page with 2 options can take more than 30 seconds to load images. At checkout customers are forced to 'save card for recurring billing' if you have session classes that have recurring billing enabled. The suggestion to fix this from Iclasspro support was to turn off the force save card option for recurring billing which is completley inadequate.

Wonderful initially, poor support and promises

Comentarios: Wonderful in setup, poor follow up or support

Puntos a favor:

Interaction with the families and passing the administration to them

Contras:

No promised interaction with Xero and support after initial set up

iclass is simply the best for all Fitness and Gymnastics Management

Comentarios: I have had a great experience with iclass. All customer service encounters have been helpful, guides and resources are great and overall programming is straightforward and constantly updating with great features!

Puntos a favor:

iclassPro is designed simply and efficiently. This makes it easy for everyone to use. From Instructors, front end and management it helps streamline multiple processes in a few easy steps.

Contras:

The invoicing system. I would love to be able to customize individual invoices and send them directly through iclass. Being able to add an invoice number or add specific services and change pricing amounts would be so helpful to our services. I would also love to see a training on basics of iclass and how to use all functions from a basics training level for new staff to get an overview.

Great Features, Great Program

Comentarios: Overall, it has been great. iCP has worked out well for our business and the customer service team helps us when we need help.

Puntos a favor:

- Excellent customer service (phone, email, chat). - Activities that come multiple days/times each week have the ability to have correct times. - The portal can be branded in detail at no additional cost. Mobile app has no additional cost. - Autopilot feature to automate workflows/manual tasks we were already doing (or possibly weren't because we didn't have time) - Option to do enrollment REQUESTS or AUTO-APPROVE online - Online activity hub so you get notifications in one spot whenever someone does something through the portal. - Verified for proper functioning on mac, windows, etc. - Use of email variables for auto-generated names, balances, gym info, class info, etc. when sending mass emails (which can also be scheduled to be sent later). - No limit to the amount of accounts in the system --- it will be the same price. - Background task frame to view sent emails/reports/tasks you've done and status updates on who has opened/clicked/not opened/etc. emails. - Audit Logs to see history of emails sent on specific accounts and customer/staff history. - Group enroll/transfer feature. - Ability to limit online enrollment not just on age/gender but also on prerequisites. - Search feature on the ledger. - Attendance area tracks the percentage they have attended/missed along with the actual days. - Internal messaging system to message specific staff members the next time they log in so you don't have to bother them at home. - Ability to post mass credits. - Has normal make-up feature but also an additional optional make-up token feature that the business can use how they see fit (we sometimes use it for when we want to credit a class within a timeframe/program as a courtesy/above our normal policy). - Timeclock is easy to use.

Contras:

(These are features that would be helpful if they were added, but it doesn't really affect how much I like it at this point. Everything it currently can do is done well). - No staff certification area to upload certifications/track onboarding (unless you use custom fields w/o uploading images) - Multiple policy capability to add certain policies to certain programs (ex: teams have more forms to fill out but the general class student does not need to complete this) - More customization for online account registration so that you can mark more fields that are required, change wording, etc. - No spot TV integration or their own camera system (any longer) - Announcements area for staff - Task area for staff so directors can add things to complete - Show a drop list option for each class in date order always on the class page so that you don't have to go to the individual date to see if someone dropped recently (or run a report) - Cannot schedule future epayments - No lesson plan area

Iclass easy use

Comentarios: I really enjoy the challenges I have with using your system each day.

Puntos a favor:

The support and most oof the time easy use of features.

Contras:

Not being able to access easy use of features

There is more than one option out there

Comentarios: Better in some way than what we were using before. We've gotten so big that we really had to have software geared more specifically to gymnastics, otherwise we would've stayed with what we had.

Puntos a favor:

Better than what we were using before and when I looked into Jack Rabbit, I was even less impressed.

Contras:

Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it

Couldn't run my program without it

Puntos a favor:

I can't imagine trying to do all of the things ICP does without a system like this in place. It keeps everything I need together. It does have a few issues every once in a while, but customer service is very responsive.

Contras:

I often send group communications and see many people don't get them even though they are signed up to receive my emails. Same issue with group billing. Several cards just won't run when I do batch billing.

Very Satisfied

Comentarios: Exceptional experience. I have been with them since 2011 and while we still have alot to learn about all the features, iclasspro serves our needs 100%.

Puntos a favor:

End user friendly. Looks current and stays updated.

Contras:

not much, went through the early years of a learning curve with them growing. However, they alway listen and work on improving as needed for the industry.

Excellent class management system

Comentarios: Overall our experience with I-class is a positive one. The set up process was easy and the software is easy to use and is an excellent class management system. A+ customer service!

Puntos a favor:

Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program.

Contras:

Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury.

Iclass pro is my go to

Comentarios: Overall, I love using iClass Pro because it is user-friendly. I am a cashless facility so I love how I can take payments online. Branding is important to me so being able to customize the parent portal is a great feature as well.

Puntos a favor:

I like how easy it is to use iClass pro on the administrative side as well as the customer side.

Contras:

Setting up classes and camps can be time-consuming because there are so many steps you have to go through before it is all set.

Long Time Customer

Comentarios: Love them! I’ve been with them at least 15yrs.

Puntos a favor:

The interface is great and the tech support is awesome!

Contras:

The credit card rates are higher than others.

IClassPro NVG report

Comentarios: Very positive, easy to contact all our gym members with email system

Puntos a favor:

Very easy to operate, learn, easy to control all enrollment

Contras:

Nothing, we are happy with the program.

Simplifies Everything

Puntos a favor:

iClass combines so many features for such a great value. We use it everyday and it has made admin & management of all our classes so much easier.

Contras:

Some menus can be a bit hard to find - with some aspects of customisation of the parent portal best done by a developer - but for most this isn’t an essential issue.

IClass Review

Comentarios: Overall, we've had an excellent experience with this program, and can't imagine running a large facility without it. The phone/online support is one of the best features. If I can't figure out how to implement something, or have issues...the staff is always friendly and helpful. I typically get very prompt answers to my questions. When an issue is complex, someone always follows up once the issue has been resolved.

Puntos a favor:

iClass is very versatile. There's usually more than one way to achieve specific, detailed information for reports/research. It makes it possible to oversee a large number of tasks in a variety of areas simultaneously. (Registration, payments, accounts receivable, class/party/camp management, etc.) Having separate staff and office portals is another great feature, along with the ability to assign specific permissions to each staff member.

Contras:

We opened a second location with a second iClass account and tried having them on the same website. It did not go well. We eventually closed the second account and are now operating both locations on one account. This means we have to be very diligent about communication with our members as to which location events/classes are being held at.

Great Company!

Comentarios: Love it! Wouldn't change it for anything!

Puntos a favor:

Full scale services management.

Contras:

Unsure... meets all our needs.

I love iClass

Comentarios: Wonderful experience & I love being able to call and ask questions at any time with great feedback!

Puntos a favor:

Customer support is great. They are very helpful & never make you feel dumb.

Contras:

Not much of anything. There’s a few features that maybe iClass can’t do but it constantly improves & is always adding new or improved features.

Highly reccommend!

Comentarios: Iclass pro is Very easy to use, set up, and navigate! It has all things you need to run and operate you gym!

Puntos a favor:

We liked Iclass mostly because it was User Friendly!

Contras:

I least liked having to train new employees.

Amazing Program

Puntos a favor:

I genuinely love everything about iClassPro, the service and customer support is outstanding.

Contras:

I have no cons to share. The program and staff are so helpful and kind.

Swim School Approved

Puntos a favor:

Easy sign up process. The reports and Ledgers are great options.

Contras:

Can't consolidate all of the camps we have created with instructors and students.

Office Administrator

Comentarios: time when away from the computer that there is a feature that allows it to run automatically.
- Wish you had the option to blind copy on emails.
-wish the most outstanding charge that hasn't been paid to be first on the full ledger rather than way deep like it shows on the payment screen.
-Want there to be a colored payment alert to show on the full ledger screen if there are notes created about the account. So that we don't have to click back and forth to check if there are notes or payment arrangements made. We often miss those because they are not accessable to the ledger page. I'm sure there are many more features that could be tweaked but this is what I have right off the top of my head. Please contact me for more or details if you would like.

Puntos a favor:

I like that it is easy to use for the most part. It is easy to keep track of payments, delete, add charges, pull reports. I like that the system is quick and runs with few problems (as a rule) I like the new Trial and Wait list feature as well.

Contras:

- I do not like that you have to change the setting to see all charges when you get to the full ledger page. Wish it would automatically show all no just 20. -Wish there were alert boxes at the middle top of the full ledger screen to access notes or alerts. -Wish you could access the family icon from the classes page where it shows the students enrolled in the class. -The mouse left click will not give you the paste option when copying and pasting from other places to iclass. You have to use control V. -When you have a child enrolled in two different programs-- for example After school care and Gymnastics. There is no way to pull a report that shows where the money for each and every payment is applied to differentiate payments applied to after school care vs gymnastics for fsa reports to parents for tax purposes. At this time if we have dual enrollments we have to call you and ask for a report to be sent over to us. not - We really need the option to have more than one credit card on file as an option. We have many families that are in a divorce / multi family situation that need more than one credit card payment o - Wish that there was a search box for key words for past emails sent -Wish that there was a search box on the full ledger page for key words to look up a charge made many many months ago instead of scrolling all the way through scanning trying to find a certain charge. - Wish that I had the option to set a date for all cards on file to run at the same

iClass Pro is easy on the eyes.

Comentarios: I like being able to see who still owes money and how much is owed total. Emailing statements is quick and easy. I've had people not pay and then eventually quit without ever paying. But overall, I feel like this software has helped me stay on top of things. I feel I have lost less money with this software.

Puntos a favor:

This software is really easy to use. I like how easily I can switch from students to classes and back again. Adding students and creating classes is a breeze! It is easy on the eyes, I am not straining to find things. Everything has an image to make it easy to find...a star for skill tracking, check mark for attendance, etc. I feel like the other programs out there have words everywhere. I like the images.

Contras:

I really like the Skilling Tracking, but I do get frustrated using it. I like that I can choose between 1-5 stars. I wish I could change the color of the stars...or choose a check mark and a star (or other images, like a smiley face.) When I look at a class and their skill tracking, visually to the eye it is hard to see where they are. There are a bunch of yellow stars with numbers in them. I recently changed to two stars just to make it easier on myself. If there were different images or colors, it would be easier to see when looking at their charts who is ready to move up! Creating class is easy, but private lessons is a pain. I usually list them under camps and have to tell people they are private lessons. If someone is going to do a private lesson every Monday 3:30 - 4:00 for 8 weeks, then they can't make one...going back and changing it is a disaster. I can remove them from the camp for that one day, that is easy. But changing the price isn't as easy. This program isn't really set up for private lessons. (Or maybe Im just doing it all wrong)

We L O V E iClass!

Comentarios: I have worked with many software companies before this and have LOVED what you guys offer. The Knowledgebase is something I frequent as I am constantly learning new things about iClass I didn't know about - which makes our lives easier here at the gym. I LOVE that I can put in suggestions as I come up with them, and every time I have had to reach out to support, I've gotten great feedback and they have helped resolved my issues. Customer service is a BIG deal to me, and this is why we continue to use iClass!

Puntos a favor:

LOVE the user interface - we've explored the "other" options out there, but continue to absolutely adore the interface that iClass offers. I have also starting using the party booking software - which has saved me a lot of time and energy! The ability to have parents book their own parties online has increased our business as well! Customer service has always been a deal breaker for me personally. I will always continue to use a company/ business if they offer amazing customer service, and I have always been impressed with iClass' customer support.

Contras:

There are some pretty big things we would love to see happen the next couple of updates, and I probably submit a new idea a couple times a month. One of the biggest things is the waiver.. We LOVE that parents can do it online, but having a kiosk interface that parents can quickly update while they are here at the gym, and having the ability to QUICKLY look up (during busy Open Gym & Birthday parties) whether or not it is current/ valid would be HUGE. Another big thing we are dying for: being able to send out the fun certificates that say the child has passed the class, but being able to type in/ select the class that they should move into next!!

Easy and Efficient

Comentarios: We have had great success with iClassPro. Our experience has been very positive.

Puntos a favor:

There are so many positives about this software. One of the features we enjoy most is the parent portal. Allowing parents to register on line for classes and events has saved us time and increased revenue. Additionally, the parents are able to see their child's skills in the skill tracking and stay on top of their account. Basically, the customer can look at their account and always know what is going on with their payments and their child's progress. We also love the attendance features, the financial features, emailing and texting features, and the ability to generate many types of reports.

Contras:

The pros definitely outweigh the cons. I wish a Quickbooks type feature was integrated so you could put your expenses in and generate complete financial reports in one place (P&L, forecasting, etc.) .