Opiniones de Servant Keeper

Servant Keeper gets across the board. Their salesman,

Comentarios: Online directory for church membership.
Saved many man days of work recording and tabulating contribution statements to the membership.
Opens door to online communication to church membership.'
Allows membership to review their giving statements at any time online.

Puntos a favor:

We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it. After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records and manually recorded all of contribution records by hand on paper ledgers. The conversion from PCP went very well using the SK provided tool for data conversion. In this process we moved 525 families with 1149 members to SK from PCP in a manner of minutes. The SK salesman met with us almost daily over the phone to answer our questions when we were in the month long evaluation. He answered both functional and technical questions as we tested the functionality. At this point we have implemented the membership and contributions modules from SK. We are planning to implement the Directory next and then get into email ' text communication in the Church membership. The guys entering the contributions especially enjoyed doing the "Ka-Ching" feature that sounded every time they entered a contribution. Overall at this time we are very happy with SK and the service they have provided as we implemented the software. We decided to implement the "cloud" version of the software and it works as fast as the local version which we used in testing.

Contras:

We wish that all of the features were rolled up in the cost for the cloud version. Other than that there everything has worked as advertised.

Best customer service

Comentarios: I probably would not have remained with you had it not been for your customer support. I am a bit of a dinosaur when it comes to technology and the customer support has been my lifeline.

Puntos a favor:

I have used Servant Keeper for over 20 years for our church management and to keep track of donations. The Help desk has been a great feature when I have had trouble navigating the site as well as the customer support site.

Contras:

As with any program, you must learn the features. I am in the middle of migrating our donation information back into Servant Keeper from Faithlife. I used Faithlife because of its app feature and having one stop shopping through that app for our membership. The process to get into the membership portal on Servant Keeper was a little more involved and I wanted our members to be able to keep track of their giving and print off their contribution sheets at the end of the year which was easier on the Faithlife site.

Amazing customer Service

Puntos a favor:

The customer service woman went above and beyond helping me with my problem. I really appreciate that

Contras:

Very user un-friendly !! After the update, I spent 3 hours with issues related to the update. Makes we uneasy about ever updating again

Weekly user of Servant Keeper, version 7

Comentarios: This has been a very reliable software as I have experienced very few issues with it. In the almost seven years I have used it, I think I have called for technical assistance only two or three times. My issues were resolved in a timely and helpful manner. I am a satisfied user of Servant Keeper.

Puntos a favor:

I use Servant Keeper to make my weekly deposit; to record membership; to print picture directories; to prepare annual giving statements; and to run reports for budgeting purposes.

Contras:

I would like to be able to do accounts payable from the same software in which I track income.

Servant Keeper The Choice in Church Software Innovative and Integrative; Relational Software

Comentarios: We have integrated our accounting and membership departments. We have had been able to communicate more effectively and efficiently with the congregation through the SK Notify tools. We are expanding our functionality by adding Event Brite, Check In and Cloud Directory. We anticipate simpler processes and more excellence with the addition of these tools. Having the ability to equip others to utilize the SK tools definitely supports stronger relationships which in turn supports less money for staffing due to the time saved through equipping others. SK continues to impress me with their ability to listen and hear their audience by remaining innovative with their software.

Puntos a favor:

The synergy for how all the modules work together. The opportunity to add add on modules when ready both financially and with personnel. The Cloud version is outstanding and the addition of the apps. Time saving! Connectivity at its best! These additions bring the corporation, the leadership and the attendees into relationship because of the tools. Our organization has always appreciated the Support Desk. When i think of Servant Keeper SERVANT always a listening ear and continual support via phone, email or on site trainings. KEEPER committed to excellent support and excellent products.

Contras:

There is definitely a learning curve however the Webinars, Trainings, Tutorials, Support Desk make it possible for anyone to use SK.

The perfect database for the church of the '90s

Comentarios: Having used Servant Keeper for 2 years, it did exactly what I needed it to do, but never without some challenges that had to be overcome. Servant Keeper's look and features really feel designed for an older church but a church with a younger staff and demographic would probably find itself better suited with another option.

Puntos a favor:

It is a straightforward database system. Running reports is easy. Overall, Servant Keeper provides a nice sampling of features for church management.

Contras:

Is not Mac friendly. If you use a Mac you can find ways to make it work but you will have consistent headaches in doing so. Limited features compared to its main competitors. Looks and feels like it was developed in the '90s and has never really embraced modern technology. The sign-in system is difficult to set-up and maintain and, once again, greets people with a dated look that doesn't appeal to today's families. Customer support is prompt but rarely provides necessary solutions to the issues.

Awesome Servant Keeper!

Comentarios: I am able to monitor member personal information, donations, pledges, and interface with QuickBooks for the donations. This has made my job much easier. Thank you!

Puntos a favor:

Servant Keeper 7 is easy to use with donations, member info, and attendance monitoring.

Contras:

I have heard that Servant Keeper 8 allows you to email, which would be helpful, but is lacking with Servant Keeper 7.

Servant Keeper for a Mid-Sized Church

Comentarios: SK is a huge benefit in tracking all kinds of information regarding our membership and in producing digital and paper directories.

Puntos a favor:

I'm not utilizing everything yet but these are the things I'm using and have found to be very helpful: A membership database with the ability to run all kinds of reports. The ability to create a paper directory/pictorial directory that includes contact information for the whole family. Easily upload and crop pictures for family profiles and individual profiles. Access to membership data through the SK App Customer support is exceptional! Whenever I call needing help the staff is very kind, professional, and helpful.

Contras:

The inability to change the preschool designations in the school grade category. The inability to move around between I have difficulty finding the information I am looking for with the help/search tool in the database.

Looking for a church donation tracking program? Here is a keeper!

Comentarios: Our experience with Servant Keeper has been excellent. It is a great program, reasonably priced, and SK adds functionality to keep it current in the market. It enabled us to open up to donations other than by physical check (which is how the under 30 set prefers to give)! Highly recommended.

Puntos a favor:

We are a small church, using spreadsheets to track most finances. We needed an easily understandable program that we could use for donation giving, and produce the year-end donor reports. Servant Keeper fits the bill! We also use the donor tracking capability to be able to do demographic studies of our congregation (location, age, amount given, etc.). We have not yet used the Directory feature, but we expect to do so in a fe months. As we grow it has additional features into which we can grow.

Contras:

I really don't have any cons with respect to Servant Keeper.

Excellent customer service

Comentarios: Very good - customer service is excellent and the product is helpful in many ways.

Puntos a favor:

Received great customer service today. Product is for the most part pretty good. Saves a lot of time. Useful for tracking donations and maintaining lists of congregants who serve in various capacities.

Contras:

Some of the interfaces don't always work that well. Setting up new financial management program and it is a bit more complex than we anticipated.

Exceptional Customer Service

Comentarios: [sensitive content hidden] at the Help Desk provided exceptional assistance during our Servant Keeper upgrade. Her expertise and dedication made the process smooth and efficient. We're grateful for her outstanding support, ensuring a positive experience throughout the upgrade. Kudos to [sensitive content hidden] for going above and beyond to help us.

Puntos a favor:

We have found Servantkeeper easy to use, from installation to daily operation, it is truly impressive. The streamlined installation process made the initial setup hassle-free, and the intuitive interface has simplified daily use. This user-friendly experience has not only saved time but also enhanced overall productivity.

Contras:

We have not experienced any negative aspects of its use. Its seamless functionality and user-friendly interface have contributed to a hassle-free experience.

Servant Keeper is Awesome

Comentarios: I don't have much experience with other software products for churches but Servantkeeper has served us really well.

Puntos a favor:

Very easy to use, manuals are easy to read and for the most part understandable and now that they offer an online giving platform they have all we need in one package. The customer support is Exceptional, the techs are always so helpful and patient, working thru whatever problems we're having or have created.

Contras:

There is not one thing that I dislike about servantkeeper. I do dislike the fact that we don't utilize all of the features offered thru the software.

Dylan Paddio Review

Comentarios: Great product, but it's too expensive

Puntos a favor:

It is a great program that enables us to keep track of all our donors.

Contras:

The cost per month of Servant Keeper is VERY expensive. We may be canceling soon.

Servant Keeper - The First Three Weeks

Comentarios: The migration to Servant Keeper from another software management program has exceeded all expectations. We migrated our data files over on a Friday morning and the staff was entering the Sunday offerings the following Monday morning without any issues or concerns. Our time to post the offerings and prepare the deposit documents was reduced by over 40%. By the end of the third week of use, the VANCO Payment Systems software were linked to the Servant Keeper program, and the Servant Keeper software was totally integrated into the QuickBooks Premier Edition 2017 Non-Profit software. The Importing and Exporting of the data between the three (3) programs has exceeded our expectations.
By the end of the first month the Finance Committee received at their monthly meeting, in addition to their standard financial reports, additional reports generated from the vast number of report options available from the Servant Keeper Report Manager. (We discovered that the Report Manager was so powerful that we could within 60 seconds not only could we select the Reports menu, the Report Manager, and the Criteria for the report, the report was displayed on the screen and the printing was usually completed in less than 50 seconds.)
The Membership module has also exceeded all expectations. By the end of the first week our Pastor's smartphone was programmed to access the Church's Servant Keeper data base and within hours it was put into use as well. Our former management program had limited information about our members and we are taking advantage of the vast number of data fields to gather and enter the information. We will be launching later this year the option to make it possible for members to access the member portal that will be added to our website. This will benefit both our members and our staff to update and maintain the family records.
There is no doubt that Servant Keeper software is a very powerful, but easy to use, management program. In the business environment of which I was involved in the design and implementation of software programs such as Servant Keeper would be rated in the top 10% without a doubt. There is no doubt that a software program of this caliber would be significantly more expensive to acquire and administer. If a staff member has a reasonable working knowledge of word processing and spreadsheet programs, they can replicate the experience we have had and the support that has been provided to us from Servant Keeper.

Puntos a favor:

Easy of navigation, yet extremely comprehensive in depth.

Contras:

I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers. The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book.

Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.

Puntos a favor:

I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members. We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office. Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work." We can give users and members access to different areas of Servant Keeper based upon their needs. Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Servant Keeper

Comentarios: We are utilizing this software to get some really interesting report returns as we are learning the capabilities. We are also learning by the types of reports we are looking for how to better maintain the profiles that were set up and to streamline for best outcome in reporting. Again, Servant Keeper Help Desk is a must!

Puntos a favor:

Lots of opportunities for reporting, customizing, etc. Pretty robust software. I have just had basic training by a previous user who also did not utilize the software to its fullest as this was not her function. We are learning more and more about just how much this software can do. We have been under utilizing and are looking forward to seeing how we can beef up our usage to get the best return on our investment and to care for our members in a more consistent way. Help Desk and tutorials are most helpful.

Contras:

Without the proper training it is not extremely user friendly for reporting but with the right training, the software is outstanding. I highly recommend the Help Desk option. It has more than paid for itself year after year as we continue to learn the capabilities. The staff at Help Desk are super well trained and very helpful.

Servant Keeper Service Review

Comentarios: We love that our minister/users can log on from their phones and bring up members for visits or calls.
I like the ease of adding members. I like the incredible help I get because I can talk to a person and not go thru several menus to get there. Our bookkeeper has found contributions to be easy to use and help calls very effective in problem solving

Puntos a favor:

User-friendly with the ability to actually talk to a customer service rep who will help with any problem. Today, reps, actually logged into my account and ran an update and made sure I could access Servant Keeper through an icon on my screen. It must have taken only 10 minutes for her to complete the help.

Contras:

I'm still struggling with the bulk mail ability. I can create the group, but the barcoded labels don't appear correctly, i.e, they overwrite between the first 5 and the last 4. They should be different each time they are run based on a product called Cassit, that Servant Keeper doesn't use to verify for each time the bar codes are attached to the label list. Also there are authorization reports the post office requires for their automated.

Servant Keeper Rocks

Comentarios: My experience has been great. I used this program for years. Every time I have needed help the help desk has come through. I have never lost information of any kind.

Puntos a favor:

We have been using Servant Keeper for many years. It's been reliable and every time they upgrade, I get the upgrades I seem to have needed. Like they upgraded for me. The integration between the different modules is seamless and they work very well together.

Contras:

Something that has arisen just recently would be the ability to import mass data changes at one time for different fields not containing the same information. Also, if you had an online directory with pictures and information about the members that would be very secure and be able to be changed by the member themselves.

Great Program!

Comentarios: Keeping track of membership data, family members, addresses email, phone, contributions/contributors, birthdays, wedding anniversaries, deaths.. Was pleased to get acquainted with Servant Keeper 13 years ago. Could not do without it.

Puntos a favor:

Able to enter contributions easily and quickly. (Monday morning chore !)

Contras:

Sometimes forget where to look for something, just frustrating.. however, not really a problem with the Servant Keeper Help Desk at the ready!.

An overall review

Comentarios: The help desk staff has assisted me each time I've experienced most questions or problems.
One thing I would suggest, when you offer training is to offer a discount for those who have purchased the help desk, cloud... Or at least offer it for the first year of purchasing a software upgrade.

Puntos a favor:

Overall, the software is easy to work with, but it does help to have membership to the help desk for assistance.

Contras:

Although I have called to request assistance. One of the continual problems I experience while using the contribution manager has not been resolved. So each time I use it, I have the same problem.

Servant Keeper

Comentarios: It is a place to keep track of people in our congregation mostly. I love that I can look up birthdays, anniversaries and print a report with the touch of a button or two.

Puntos a favor:

Servant Keeper is a very user friendly data base for churches that has a hub for finances as well. I can keep track of attendance, giving, and personal information all in one place. It will print reports, envelopes and directories with ease.

Contras:

Sometimes it is difficult to figure out reporting and merging with other things like word, envelopes, etc.

SK7 Upgrade - be careful!

Comentarios: We have used SK6 for a number of years at our church and have been very satisfied with it. My wife is treasurer at our church and at another church where she has been frustrated by their existing, 'clunky' system. Based on her experience with SK6 at our church, she persuaded them to buy SK7. One of the most useful features for entering contributions in SK6 was the ability to scan checks which prefilled the contributors details and helped ensure correct allocation. This feature has not been retained in SK7. Instead it has been replaced by a new feature which utilizes a service with TransModus which allows checks to be scanned and deposited directly into your bank account. However, this service costs $200-$300 per month which is too expensive for smaller churches with tight budgets. It would have made a lot more sense for them to have retained the old option in SK7 in addition to the new option. I can see that the new option could be useful for bigger churches with more substantial budgets. I just cannot understand why the existing users should now be adversely impacted by having the simple check scanning functionality removed.
I spoke to a SK sales rep who seemed to be at sea about why the functionality had been removed. I also did not get the feeling the he was particularly interested in communicating our frustration up the chain of command.

Easy and Effective

Comentarios: Customized mailings to members are a breeze now. Ability to email contribution statements when requested is saving us a lot of postage expense. Updating email databases with third party providers is easy. Can't wait to introduce online member directory to our congregation, which will allow them to view their contribution statements at any time.

Puntos a favor:

Easily transitioned from paper-based member records to a cloud-based system. Automatically backs up data.

Contras:

The very flexibility of the software can also make it a bit tricky to navigate when conducting out-of-the-ordinary or non-standard reporting and analyses. However, I've found the HelpDesk to be unfailingly helpful each time I've needed them.

Great software to record church donations!

Comentarios: Servant Keeper has met our church's needs in tracking and reporting donations.

Puntos a favor:

Easy to enter financial donations. Easy to generate reports to track donations by categories, as well as progress in meeting pledges. Easy to print giving statements.

Contras:

Having to download the app on my computer even though it is cloud based. I wish I could access the database from any computer as long as I was using the proper login information.

Go for the Level 3 Bundle as the unlimited Help Desk is well worth it.

Comentarios: Still haven't completely enabled all aspects of the program. I had to change accounting programs at the same time we jumped into this program. What a huge difference in how much time it takes. With the white glove conversion I was able to have the attendance and contributions up and running in a few days. It will take a bit longer to get all the capabilities up and running only because I'm still working on the accounting program conversion.

Puntos a favor:

The White Glove transition worked well. You do have to conform your categories, but the team helps you identify what is needed. The attendance and contributions went in smoothly once everything matched up. We were able to bring over from Logos the attendance and contributions of our database from 2012 forward. Utilize the training videos they are very helpful. The help desk team will walk you through whatever you are having trouble with also. This software has so many parts that can be useful for a large or growing church.

Contras:

Some areas are very intuitive to work with, but the report area was not. Don't waste time trying to figure it out on your own. Use the training and the help desk! You may have to wait on hold for a member of the Help Desk Team, however it is worth the wait. They walk you through whatever you are having trouble with. It becomes clear how it works and why it works that way. Now it feels intuitive.