---
description: ¿Qué piensan los usuarios de NiCE CXone? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de NiCE CXone gracias a Capterra República Dominicana.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) > [Alternativas a NiCE CXone](https://www.capterra.do/alternatives/134775/incontact-call-center-software)

# Alternativas a NiCE CXone

Canonical: https://www.capterra.do/alternatives/134775/incontact-call-center-software

> Explorar las mejores alternativas a NiCE CXone. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

-----

## Las mejores alternativas

1. **uContact** — 4.5/5 (81 reviews) — Ofrece una experiencia de cliente personalizada en cada interacción, en todos los canales, con uContact, la solución de Contact Center en la nube y omnicanal de net2phone.
   - [Ver perfil](https://www.capterra.do/software/115213/ucontact)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/115213/134775/ucontact/vs/incontact-call-center-software)
2. **Ringover** — 4.7/5 (890 reviews) — Ringover es una solución de comunicación 100% en la nube que integra telefonía, videoconferencia, SMS y mensajería colaborativa.
   - [Ver perfil](https://www.capterra.do/software/169627/ringover)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/169627/incontact-call-center-software/vs/ringover)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.
   - [Ver perfil](https://www.capterra.do/software/102188/liveagent)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/102188/134775/liveagent/vs/incontact-call-center-software)
4. **HoduCC** — 4.6/5 (99 reviews) — Ahorra tiempo, aumenta la productividad e impulsa las ventas con el software de marcador automático. Llamadas entrantes, llamadas salientes, IVR, analíticas y mucho más.
   - [Ver perfil](https://www.capterra.do/software/156136/hoducc)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/156136/incontact-call-center-software/vs/hoducc)
5. **Genesys Cloud CX** — 4.3/5 (269 reviews) — PureCloud hace que la relación con los clientes sea simple. Conecta el teléfono, el correo electrónico y el chat a través de una herramienta para mejorar la participación del cliente.
   - [Ver perfil](https://www.capterra.do/software/21409/genesys-cloud)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/21409/134775/genesys-cloud/vs/incontact-call-center-software)
6. **Five9** — 4.2/5 (487 reviews) — Centro de contacto en la nube con IA práctica: entrante, saliente, ACD (distribuidor automático de llamadas, por sus siglas en inglés), IVR, marcador predictivo, chat, grabación de llamadas e integración con CRM.
   - [Ver perfil](https://www.capterra.do/software/132405/five9)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/132405/134775/five9/vs/incontact-call-center-software)
7. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo.
   - [Ver perfil](https://www.capterra.do/software/164283/zendesk)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/164283/incontact-call-center-software/vs/zendesk)
8. **Bitrix24** — 4.2/5 (1005 reviews) — Solución de gama alta, diseñada para ventas, colaboración, comunicación, redes sociales y gestión de flujos de trabajo.
   - [Ver perfil](https://www.capterra.do/software/113540/bitrix24)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/113540/134775/bitrix24/vs/incontact-call-center-software)
9. **Convoso** — 4.5/5 (395 reviews) — Convoso está diseñado para ventas salientes. Los clientes que usan Convoso han experimentado un aumento del 300% en las tasas de contacto y del 30% en los ingresos.
   - [Ver perfil](https://www.capterra.do/software/76768/cloud-predictive-dialer)
   - [Comparar con NiCE CXone](https://www.capterra.do/compare/76768/134775/cloud-predictive-dialer/vs/incontact-call-center-software)
10. **CallHippo** — 4.4/5 (693 reviews) — Sirve a pequeñas empresas y corporaciones que requieren un sistema de teléfono virtual para gestionar eficazmente la asistencia al cliente desde múltiples ubicaciones.
    - [Ver perfil](https://www.capterra.do/software/159578/callhippo)
    - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/159578/incontact-call-center-software/vs/callhippo)
11. **XCALLY** — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
    - [Ver perfil](https://www.capterra.do/software/136894/xcally)
    - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/136894/incontact-call-center-software/vs/xcally)
12. **Talkdesk** — 4.5/5 (734 reviews) — Talkdesk es un software de centro de contacto intuitivo basado en la nube con funciones avanzadas, creación de informes completos e integraciones sin problemas.
    - [Ver perfil](https://www.capterra.do/software/132852/talkdesk)
    - [Comparar con NiCE CXone](https://www.capterra.do/compare/132852/134775/talkdesk/vs/incontact-call-center-software)
13. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Ahorra tiempo y reduce costes con innovaciones que reinventan las relaciones con tus clientes.
    - [Ver perfil](https://www.capterra.do/software/136189/salesforce)
    - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/136189/incontact-call-center-software/vs/salesforce)
14. **Zoho Desk** — 4.5/5 (2216 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
    - [Ver perfil](https://www.capterra.do/software/169505/zoho-desk)
    - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/169505/incontact-call-center-software/vs/zoho-desk)
15. **RingCX** — 4.2/5 (263 reviews) — RingCentral Contact Centre ofrece capacidades omnicanal que permiten a los clientes decidir cómo quieren interactuar contigo.
    - [Ver perfil](https://www.capterra.do/software/154951/ringcentral-contact-center)
    - [Comparar con NiCE CXone](https://www.capterra.do/compare/134775/154951/incontact-call-center-software/vs/ringcentral-contact-center)

## Categorías relacionadas

- [Software para call center](https://www.capterra.do/directory/30007/call-center/software)
- [Herramientas para medir la satisfacción del cliente](https://www.capterra.do/directory/30541/customer-satisfaction/software)
- [Software de compromiso del cliente](https://www.capterra.do/directory/30906/customer-engagement/software)
- [Software de gestión de comunicaciones con los clientes](https://www.capterra.do/directory/31002/customer-communications-management/software)
- [Software de servicio al cliente](https://www.capterra.do/directory/22/customer-service/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.do/alternatives/134775/incontact-call-center-software)
- [Ver el perfil del producto](https://www.capterra.do/software/134775/incontact-call-center-software)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.capterra.com.de/alternatives/134775/incontact-call-center-software> |
| de-AT | <https://www.capterra.at/alternatives/134775/incontact-call-center-software> |
| de-CH | <https://www.capterra.ch/alternatives/134775/incontact-call-center-software> |
| en | <https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/134775/incontact-call-center-software> |
| en-AU | <https://www.capterra.com.au/alternatives/134775/incontact-call-center-software> |
| en-CA | <https://www.capterra.ca/alternatives/134775/incontact-call-center-software> |
| en-GB | <https://www.capterra.co.uk/alternatives/134775/incontact-call-center-software> |
| en-IE | <https://www.capterra.ie/alternatives/134775/incontact-call-center-software> |
| en-IL | <https://www.capterra.co.il/alternatives/134775/incontact-call-center-software> |
| en-IN | <https://www.capterra.in/alternatives/134775/incontact-call-center-software> |
| en-NZ | <https://www.capterra.co.nz/alternatives/134775/incontact-call-center-software> |
| en-SG | <https://www.capterra.com.sg/alternatives/134775/incontact-call-center-software> |
| en-ZA | <https://www.capterra.co.za/alternatives/134775/incontact-call-center-software> |
| es | <https://www.capterra.es/alternatives/134775/incontact-call-center-software> |
| es-AR | <https://www.capterra.com.ar/alternatives/134775/incontact-call-center-software> |
| es-CL | <https://www.capterra.cl/alternatives/134775/incontact-call-center-software> |
| es-CO | <https://www.capterra.co/alternatives/134775/incontact-call-center-software> |
| es-CR | <https://www.capterra.co.cr/alternatives/134775/incontact-call-center-software> |
| es-DO | <https://www.capterra.do/alternatives/134775/incontact-call-center-software> |
| es-EC | <https://www.capterra.ec/alternatives/134775/incontact-call-center-software> |
| es-MX | <https://www.capterra.mx/alternatives/134775/incontact-call-center-software> |
| es-PA | <https://www.capterra.com.pa/alternatives/134775/incontact-call-center-software> |
| es-PE | <https://www.capterra.pe/alternatives/134775/incontact-call-center-software> |
| fr | <https://www.capterra.fr/alternatives/134775/incontact-call-center-software> |
| fr-BE | <https://fr.capterra.be/alternatives/134775/incontact-call-center-software> |
| fr-CA | <https://fr.capterra.ca/alternatives/134775/incontact-call-center-software> |
| fr-LU | <https://www.capterra.lu/alternatives/134775/incontact-call-center-software> |
| it | <https://www.capterra.it/alternatives/134775/incontact-call-center-software> |
| ja | <https://www.capterra.jp/alternatives/134775/incontact-call-center-software> |
| nl | <https://www.capterra.nl/alternatives/134775/incontact-call-center-software> |
| nl-BE | <https://www.capterra.be/alternatives/134775/incontact-call-center-software> |
| pt | <https://www.capterra.com.br/alternatives/134775/incontact-call-center-software> |
| pt-PT | <https://www.capterra.pt/alternatives/134775/incontact-call-center-software> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"NiCE CXone","description":"Encuentra competidores y alternativas a NiCE CXone en Capterra República Dominicana. Te ayudamos a perfilar tus opciones y a buscar competidores y alternativas. Contacta con varios proveedores y encuentra la solución que estás buscando.","url":"https://www.capterra.do/alternatives/134775/incontact-call-center-software","about":{"@id":"https://www.capterra.do/alternatives/134775/incontact-call-center-software#software"},"breadcrumb":{"@id":"https://www.capterra.do/alternatives/134775/incontact-call-center-software#breadcrumblist"},"@id":"https://www.capterra.do/alternatives/134775/incontact-call-center-software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.do/alternatives/134775/incontact-call-center-software#software"},"publisher":{"@id":"https://www.capterra.do/#organization"},"inLanguage":"es-DO","isPartOf":{"@id":"https://www.capterra.do/#website"}},{"name":"NiCE CXone","url":"https://www.capterra.do/software/134775/incontact-call-center-software","@id":"https://www.capterra.do/software/134775/incontact-call-center-software#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.do/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":582,"ratingValue":4.2},"offers":{"price":"110","@type":"Offer"}},{"@id":"https://www.capterra.do/alternatives/134775/incontact-call-center-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software para call center","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"NiCE CXone","position":3,"item":"/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Alternativas a NiCE CXone","position":4,"item":"https://www.capterra.do/alternatives/134775/incontact-call-center-software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Alternativas a NiCE CXone y competidores - Capterra República Dominicana 2026","@context":"https://schema.org","@id":"https://www.capterra.do/alternatives/134775/incontact-call-center-software#itemlist","@type":"ItemList","itemListElement":[{"name":"uContact","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6f0e13f-20f4-4e9d-8ba0-f7a9a1de013a.jpeg","url":"https://www.capterra.do/software/115213/ucontact","@type":"ListItem"},{"name":"Ringover","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.do/software/169627/ringover","@type":"ListItem"},{"name":"LiveAgent","position":3,"image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.do/software/102188/liveagent","@type":"ListItem"},{"name":"HoduCC","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/298623cf-974a-499e-b75b-17009eca53f6.png","url":"https://www.capterra.do/software/156136/hoducc","@type":"ListItem"},{"name":"Genesys Cloud CX","position":5,"image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.do/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Five9","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.do/software/132405/five9","@type":"ListItem"},{"name":"Zendesk Suite","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.do/software/164283/zendesk","@type":"ListItem"},{"name":"Bitrix24","position":8,"image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.do/software/113540/bitrix24","@type":"ListItem"},{"name":"Convoso","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.do/software/76768/cloud-predictive-dialer","@type":"ListItem"},{"name":"CallHippo","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.do/software/159578/callhippo","@type":"ListItem"},{"name":"XCALLY","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.capterra.do/software/136894/xcally","@type":"ListItem"},{"name":"Talkdesk","position":12,"image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.do/software/132852/talkdesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.do/software/136189/salesforce","@type":"ListItem"},{"name":"Zoho Desk","position":14,"image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.capterra.do/software/169505/zoho-desk","@type":"ListItem"},{"name":"RingCX","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.capterra.do/software/154951/ringcentral-contact-center","@type":"ListItem"}],"numberOfItems":15}
</script>